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Privacy Policy

This privacy policy explains how we use any personal information we collect about you when you use this website or our Learning Management System (LMS) which is accessed via this website. Your data will be used for the purposes of managing our service to you providing you with access to our LMS to complete your e-learning courses and access your reports and review your bookings as a trainer.

The Training Hub will not share your data with any other third party. We will, from time to time, contact you about our service and any changes or additions to your e-learning courses.

We take your privacy extremely seriously and will never sell lists or email addresses.

By visiting and using The Training Hub https://thetraininghub.co.uk/ and associated companies, mobile sites, and/or applications (together, the “Site”), registering to use our services offered through the Site, or providing your personal information to us at our corporate events (the “Services”), you understand that you will be subject to the terms set forth in this notice (“Privacy Notice”).

This Privacy Notice describes how we collect information about you, what we do with that information, and also what controls you have over that information in relation to your use of our Site and Services. Your information will be held and managed by The Training Hub and associated companies, acting either as a data controller, or if you are a customer or end user of The Training Hub and associated companies and affiliates, as a data processor. Throughout this Privacy Notice, we use ‘plain English’ summaries which are intended to give you guidance about what each section is about.

How we collect your information:

This section gives you more information about what information we collect about you and how we collect it, whether we collect it directly from you or other sources.

When using our Site or the Services, we may collect and process the following information about you:

Information provided directly by you

Information (such as your name, email address, postal address, telephone number and other contact details) that you provide by completing forms on the Site or using the Service, including information about you if you register as a user of the Site or subscribe to a Service, information about you that you upload or submit to the Site or Service, or information you provide to us when requesting information or material from us

Information and other details of any transactions made by you through the Site including but not limited to financial and billing information, including account numbers and other financial-related information provided by you when making transactions through the Site or when using our Services

Information contained in communications you send to us, for example, to report a problem or to submit queries, concerns, or comments regarding the Site (or its content) or the Services

Information from surveys that we may, from time to time, conduct on the Site that you respond to or participate in.

Information from any employment materials you send us, for example, a CV, resumé or other details of your employment history Information about you collected from other sources We may collect information about you when using the Site and/or our Services:

Automatically-Collected Information. We may automatically collect certain information about the computer or devices that are used to access the Site or use the Services, including mobile devices, through commonly-used information-gathering tools, such as cookies and web beacons. Such information includes standard information from your browser or device (such as browser/device type and language), your Internet Protocol address, and the actions you take on The Training Hub and associated company sites, such as the pages viewed, and the links clicked. We use this information to ensure the proper functioning and security of our Site and Services and to optimize our Site or Services. Our use of cookies to process personal information is explained thoroughly in Section 3 of our Privacy Policy, which you should please read.

Location Information. We may collect information about your location when you access the Site or use our Services through a mobile device. If you do not want to provide us with location-tracking information, you can disable the GPS or other location-tracking functions on your device; provided your device allows you to do this.

Information Collected From Third Parties and Contractors. We may obtain information about you from third parties, such as marketers, partners, researchers, and others. If you access the Site or use the Services through a third-party connection or log-in, you authorise The Training Hub and associated companies to collect, store, and use, in accordance with this Privacy Notice, any and all information available to The Training Hub and associated companies through the third-party interface.

Aggregate or De-Identified Data. We may aggregate and/or de-identify information collected by the use of the Site or the Services or via other means such as corporate events so that the information is not intended to identify you. This Privacy Notice does not restrict our use or disclosure of aggregated and/or de-identified information.

How we use your information:

Information is collected for the purposes stated in this Privacy Notice and will not be further processed in a manner that is incompatible with those purposes.

We will collect and use your information as described in this Privacy Notice and as permitted by applicable laws, including in circumstances where it is necessary: (i) to provide or fulfil Services requested by or for you; (ii) for the performance of a contract to which you are a party or in order to take steps at your request prior to entering into such a contract; (iii) for compliance with a legal obligation to which we are a subject; (iv) to pursue our legitimate interests; or (v) where you have given us your express consent.

We collect and use your information for the following purposes:

To perform the Services requested by you. For example, if you fill out a “Contact Me” web form, we will use the information provided to contact you about your interest in the Services. This data processing is necessary to provide or fulfil a service requested by or for you.

For marketing purposes. For example, we may use your information to further discuss your interest in the Services and to send you information regarding The Training Hub and associated companies, such as information about promotions, events, products or services. We will only send you marketing communications and updates about our products, services, and events with your prior consent. You can withdraw your consent at any time. Data processing for marketing purposes is a legitimate business interest.
You may manage your receipt of marketing and non-transactional communications by clicking on the “unsubscribe” link located at the bottom of The Training Hub and associated companies and affiliate’s marketing emails. Additionally, you may send a request to info@thetraininghub.co.uk . You have the right to contact us at any time to object to the further processing of your information for the purposes of direct marketing to you, including any profiling related to such marketing.

For financial and payment purposes. For example, for checking financial qualifications and collect payment from you, where applicable. This data processing is necessary to provide or fulfil a service requested by or for you.

For operating and improving The Training Hub and associated companies and affiliate’s Site and your customer experience. For example, we may collect and analyse data on your use of our website and process it for the purpose of improving our online customer experience. Data collected could include data about your device, such as unique device identifiers, information about your mobile phone or other mobile device(s), browser types, browser language, operating system, and the state or country from which you accessed the Services. Data collected could also include information related to the ways in which you interact with the Services, such as referring and exit pages and URLs, platform type, the number of clicks and domain names. This data allows us to understand our customers, their interaction with our website and improve our website to better serve our customers. We may use third-party analytics providers and technologies, including cookies and similar tools, to assist in collecting this information. Data processing for analytical and operational improvement purposes is a legitimate business interest.

For security purposes. For example, we may use your data to protect The Training Hub and associated companies and their third parties against security breaches and to prevent fraud and violation of The Training Hub and associated companies applicable agreements. Data processing for security purposes is a legitimate business interest.

For hosting purposes. For example, if you are our customer, we may collect and host your data to provide Services to you. If your employer is our customer, we may process your data in accordance with providing Services to them. However, we will not review, share, distribute, or reference any such data except as provided in a services agreement between us and our customer, or as may be required by law. Data processing for the purpose of hosting our Services is a legitimate business interest.

Protection of The Training Hub and associated companies . For example, we may disclose your information to: (i) comply with legal obligations; (ii) enforce any agreements that you entered into with us; (iii) respond to claims that any content violates the rights of third parties; (iv) respond to your requests for customer service; and/or (v) the extent necessary for the purposes of the legitimate interests pursued by us or by the third party or parties to whom the data are disclosed, except where such interests are overridden by your fundamental rights and freedom. We may also disclose information to law enforcement agencies in emergency circumstances, where the disclosure of such information is consistent with the types of emergency disclosures permitted or required by law. This is data processing for compliance with a legal obligation.

Business Transfers. For example, we reserve the right to disclose and transfer all of your information, to a successor (or potential successor) company in connection with a merger, acquisition, or sale of all, or components, of our business, or in connection with due diligence associated with any such transaction. Data processing for this purpose is a legitimate business interest and we will fully inform you if this occurs and give you the option to terminate our contract.

Sharing your information:

You have the right to know who we share your information with.

We may share your information with:

Any of our businesses, or to our agents, partners or contractors who assist us in providing the Services we offer through our Site. The assistance provided by our agents, partners or contractors may be related to our marketing activities such as: updating marketing lists, data analytics, advertising, market research, participation in a contest or sweepstakes, and receiving and sending communications. Transactional assistance may also be provided by our agents, partners, or contractors, including: processing transactions, fulfilling requests for information, billing, sales execution, and fulfilment of orders. Other support services provided may include: data storage, transfer, analysis and processing, legal services, providing IT, and in other tasks as requested, from time to time. Our agents, partners and contractors will only use your information to the extent necessary to perform their functions and are subject to contractual restrictions prohibiting them from using your information for any other purpose. Some support is provided outside of the EU, for example IT support when you have technical problems using the site. The company will be passed minimal information and is subject to a binding contract that ensures they :

only use the information for the designated purpose

they implement the appropriate safeguards

they do not pass on your personal information to other parties.

To receive a list of the agents, partners or contractors assisting us in the processing of your information please send your request to info@thetraininghub.co.uk. This list may change and will be updated from time to time.

From time to time, The Training Hub and associated companies may partner with other companies to jointly offer products or services. If you purchase or specifically express interest in a jointly-offered product or service, The Training Hub and associated companies may share information about you collected in connection with your purchase or expression of interest with our joint promotion partner(s). If you do not want your information to be shared in this manner, you may email info@thetraininghub.co.uk However, we do not control our business partners’ use of the information that we share with them about you that we collect, and their use of the information will be in accordance with their own privacy policies.

Public Forums, Refer a Friend, and Customer Testimonials

We may provide bulletin boards, blogs, or chat rooms through the Services. Any information you submit in such a forum may be read, collected, or used by others who visit these forums. We are not responsible for the information you choose to submit in these forums. We are not responsible for the privacy policies or the content of such sites. You may elect to use our referral program to inform friends about the Services. When using the referral program, The Training Hub and associated companies request the friend’s name and email address. The Training Hub and associated companies will automatically send the friend a one-time email inviting him or her to visit The Training Hub and associated company websites. The Training Hub and associated companies do not store this information. The Training Hub and associated companies post a list of customers and testimonials on The Training Hub and associated company websites that contain information such as the names and titles. The Training Hub and associated companies obtain the consent of the individuals concerned prior to posting such information or testimonials.

Security:

The security of your information is important to us. This section describes the basics of the types of measures we put in place to protect your information. We have appropriate physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access and maintain data security of, and to use correctly, the information we collect online. These safeguards vary based on the sensitivity of the information that we collect and store. We have implemented procedures designed to limit the dissemination of your information to only such designated staff as are reasonably necessary to carry out the stated purposes we have communicated to you.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your data transmitted to our website and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

Retention:

This section explains how long we will retain your personal information for following termination of our commercial relationship and the reasons for retention. We will only keep your information as long as it remains necessary for the identified purpose(s) for which it was originally collected and for up to eight (8) years afterwards or otherwise permitted by local laws, or as required for our business operations or by applicable laws. We may need to retain certain personal information even once a customer account has been closed or deleted to enforce our terms, for fraud prevention, to identify, issue or resolve legal claims and/or for proper record keeping purposes. We may also retain a record of any stated objection by you to receiving our updates for the purpose of ensuring we can continue to respect your wishes and not contact you further. For example, if you request to stop receiving emails from us, we will retain your email address for use on an email “suppression list” to ensure you do not receive further emails, as requested.

All retained information will remain subject to the terms of this Privacy Notice. If you request that your name be removed from our databases, it may not be possible to completely delete all your information due to legal constraints.

Your Rights:

This section provides details about your rights in relation to your personal information. You may ask us to:

Access all the personal information about you held by us. On request, we will provide you with a copy of this information.

You can exercise your right of access to your personal information:

By emailing us at info@thetraininghub.co.uk

By writing to us at the address below.

Please note that we may be required to ask you for further information in order to confirm your identity before we provide the information requested.

Correct or erase your personal information where appropriate. Please note, you may review and update certain user profile information by logging in, as applicable, to the relevant portions of the Services where such information may be updated

Restrict the processing of your personal information whilst we investigate your concern information in a commonly used electronic format or ask we move the data in that format to another provider where your request relates to the data that you gave us direct and where technically possible (data portability)

Withdraw your consent at any time when the processing relies upon consent

You have the right to object to us processing your information if you do not think we have a lawful basis

You have rights Automated Decision making and profiling. We perform no automated decision making but we do some limited profiling to offer you additional services based on your purchasing habit within the training hub.

If you remain unhappy with a response you receive you can also refer the matter to your data protection supervisory authority (see https://ico.org.uk/concerns/ )

Linked sites and advertisements

The Site or Services may contain links to third-party websites. We are not responsible for the privacy practices or the content of those third-party websites. Any information you provide via those services is subject to the applicable third-party privacy policies and is not covered by this Data Use Notice.

Children

Our Sites and Services do not target and are not intended to attract children under the age of 13. The Training Hub and associated companies do not knowingly solicit personal information from children under the age of 13. Should we learn or be notified that we have collected information from users under the age of 13, we will immediately delete such personal information. If you are under 13 in your country of residence, please ask your parent or guardian to provide their information for you.

How you can access and update your information

You may review and update certain user profile information by logging in, as applicable, to the relevant portions of the Site or Services where such information may be updated, or by contacting info@thetraininghub.co.uk.

Changes to this Privacy Notice

The Training Hub and associated companies reserve the right to change this Data Use Notice from time to time. Please check this page periodically for changes. If we make any material changes to this Privacy Notice, we will notify you before they take effect either through the Site or by sending you a notification. Any such material changes will only apply to personal information collected after the revised Privacy Notice took effect.

Contact Us:

Have additional privacy questions or need further info? This section is about how to contact us. If you have any questions, comments, or concerns regarding this Privacy Notice or The Training Hub’s privacy practices, they may be submitted via email to info@thetraininghub.co.uk, or in writing by addressing your inquiries to:

The Training Hub

35 Whitworth Street West
Manchester
M1 5NG

In compliance with the General Data Protection Regulations (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (͞GDPR͟) The Training Hub and its associated group of companies provides website visitors with a ͚plain English͛ notice regarding our data collection and processing policies and procedures in The Training Hub and its associated group of companies͛ GDPR Data Collection and Processing Notice (͞Data Use Notice͟). Please view our Data Use Notice.

In the event that there is a conflict with the terms of this Privacy Policy, as set forth below, and the terms of the GDPR Notice, the following order of precedence shall apply: first, in The Training Hub and its associated group of companies͛ GDPR Notice; and secondly, in The Training Hub and its associated group of companies Privacy Policy.

Applicability

This Policy applies to individuals who provide personal data and personal information via visiting The Training Hub and its associated group of companies websites (͞Visitors͟), registering to use the Services (͞Customers͟), and registering to attend The Training Hub and its associated group of companies͛ corporate events (͞Attendees͟). ͞Personal data͟ and ͞personal information͟, as used herein, means data, including data about individuals in European Union member countries (͞EU Persons͟), that is within the scope of the Regulation (EU) 2016/679, that is received by The Training Hub and its associated group of companies from the European Union, and recorded in any form.

Information Collected

How we collect and store information depends on the websites you visit, the activities in which you participate, and the Services you use. You can use some of the Services without providing any information, although several categories of information are automatically collected from you when you use the Services, as described below.

a. Information You Provide

When expressing an interest in obtaining additional information about the Services or registering to use the Services, The Training Hub and its associated group of companies require you to provide personal data, such as name, company name, address, phone number, and email address (͞Required Contact Information͟). When purchasing the Services, The Training Hub and its associated group of companies may require you to provide financial qualification and billing information, such as, but not limited to, billing name and address, birth year, credit card number, and the total number of employees within the organisation that will be using the Services (͞Billing Information͟). The Training Hub and its associated group of companies may also ask you to provide certain optional additional information, such as, but not limited to, company annual revenues, number of employees, or industry (͞Optional Information͟). Required Contact Information, Billing Information, and Optional Information are referred to collectively as ͞Data About Customers͟ in the case of Customers, ͞Data About Visitors͟ in the case of Visitors, and ͞Data About Attendees͟ in the case of Attendees. Pursuant to this Policy, ͞Data About Customers͟, ͞Data About Visitors͟, and ͞Data About Attendees͟ may include personal data.

b. Automatically-Collected Information

The Training Hub and its associated group of companies may automatically collect certain information about the computer or devices that are used to access the Services, including mobile devices, through commonly-used information-gathering tools, such as cookies and web beacons (͞Website Navigational Information͟). Website Navigational Information includes standard information from your browser or device (such as browser/device type and language), your Internet Protocol (͞IP͟) address, and the actions you take on The Training Hub and its associated group of companies websites, such as the pages viewed and the links clicked.

We may also collect and analyse information such as: (i) location information (as described in the next section below), unique device identifiers and other information about your mobile phone or other mobile device(s), browser types, browser language, operating system, the state or country from which you accessed the Services; and (ii) information related to the ways in which you interact with the Services, such as referring and exit pages and URLs, platform type, the number of clicks, domain names, landing pages, pages viewed and the order of those pages, the amount of time spent on particular pages, the date and time you used the Services, error logs, and other similar information. As described further below, we may use third-party analytics providers and technologies, including cookies and similar tools, to assist in collecting this information.

c. Location Information

We may use information about your location to customise the Services with location-based information, advertising, and features. If you access the Services through a mobile device and you do not want your device to provide us with location-tracking information, you can disable the GPS or other location-tracking functions on your device, provided your device allows you to do this

d. Information From Others

We may obtain information about you from third parties, such as marketers, partners, researchers, and others. If you access the Services through a third-party connection or log-in, you authorise The Training Hub and its associated group of companies to collect, store, and use, in accordance with this Policy, any and all information available to The Training Hub and its associated group of companies through the third-party interface. Should you choose to voluntarily disclose information through the Services, such as on message boards, third parties can view publicly and collect that information without our knowledge and such disclosure may result in unsolicited messages from other individuals or third parties.

e. Aggregate or De-Identified Data

We may aggregate and/or de-identify information collected by the Services or via other means such as corporate events so that the information is not intended to identify you. This Policy does not restrict our use or disclosure of aggregated and/or de-identified information.

Cookies

This Section describes our practices with respect to how we use cookies. By using our Services with your browser set to accept cookies, you are consenting to our use of cookies in the manner described herein.

We may collect data about your use of the Services through the use of cookies, Internet server logs, tracking pixels (also called web beacons) and similar technologies. A cookie is a small text file that is placed on your computer or mobile device when you visit a website, that enables us to recognise your computer/device, store your preferences and settings, enhance your user experience by delivering content specific to your interests, perform searches and analytics, and assist with security administrative functions. An Internet server log is a file where website activity is stored. Server logs are used to track usage and provide security. A tracking pixel, which is also referred to as a web beacon or a clear GIF, is an electronic tag with a unique identifier that is embedded on web pages, in online advertisements and/or email. These pixels are designed to provide usage information, such as advertising impressions or clicks, measure popularity of the Services and associated advertising, and access user cookies.

We use third parties to assist us in advertising, tracking aggregated and/or de-identified site usage statistics, and providing content-sharing services to support the Services. These third parties may also use cookies and similar technologies to collect similar information about your use of the Services. For instance, the cookies may reflect de-identified data linked to or derived from data you voluntarily have submitted to us, e.g. a hashed version of your email address, which we may share with service providers, solely in non-human readable form. We do not control these third-party technologies, and their use is governed by those parties͛ privacy policies.

We use both session cookies and persistent cookies. A session cookie is used to identify a particular visit to our site. These cookies expire after a short time, or when you close your web browser after using our Services. We use these cookies to identify you during a single browsing session. A persistent cookie will remain on your devices for a set period of time specified in the cookie. We use these cookies where we need to identify you over a longer period of time. For example, we would use a persistent cookie if you asked that we keep you signed in. Another type of cookies is Flash cookies, which are stored with your Adobe Flash Player files and help in the viewing of content that uses the Adobe Flash player.

a. Why does The Training Hub and its associated group of companies use cookies and similar technologies?

The Training Hub and its associated group of companies use cookies and similar technologies for the following purposes:

Authentication and Security: To log you into the Services; to protect your security; and to help us detect and fight spam, abuse, and other activities that violate The Training Hub and its associated group of companies͛ Terms of Use. For example, these technologies help authenticate your access to the Services and prevent unauthorised parties from accessing your account. They also let us show you appropriate content through the Services.

Preferences: To remember information about your browser and your preferences, and to remember your settings and other choices you have made.

Analytics and Research: To help us better understand how people use our Services, we work with a number of analytics partners, including Google Analytics; and to help us improve and understand how people use the Services. For example, cookies help us test different versions of our Services to see which particular features or content users prefer. We may include web beacons in e-mail messages or newsletters to determine whether the message has been opened and for other analytics. We might also optimise and improve your experience using the Services by using cookies to see how you interact with the Services, such as when and how often you use them and what links you click on. To find out more about how Google uses data when you visit a website that uses Google Analytics, please visit https://www.google.com/policies/privacy/partners/.

Personalised Content: To customise the Services with more relevant content.

Advertising: To provide you with more relevant advertising. As explained below, third parties whose products or services are accessible or advertised via the Services may use cookies to collect information about your activities on the Services, other sites, and/or the ads you have clicked on. This information may be used by them to serve ads that they believe are most likely to be of interest to you and measure the effectiveness of their ads. Targeting and advertising cookies on the Services may include Google and other advertising networks and services we use from time to time.

For more information about targeting and advertising cookies and how you can opt out, you can visit https://youronlinechoices.eu/ or www.allaboutcookies.org/manage-cookies/index.html. Please note that to the extent advertising technology is integrated into the Services, you may still receive advertisements even if you opt out of tailored advertising. In that case, the ads will not be tailored to your interests.

b. Where are cookies and similar technologies used?

We use these technologies on the Services, including our websites and apps. We do not release the information collected from our own cookies to any third parties, other than to our service providers who assist us in providing the Services and only in accordance with this Policy.

c. What are my privacy options?

You have a number of options to control or limit how we and our partners use cookies. Most browsers automatically accept cookies, but you can modify your browser setting to limit or decline cookies by visiting your browser͛s help page. The browser manufacturers, not The Training Hub, control these settings. You can change your settings to notify you when a cookie is being set or updated, or to block cookies altogether. Please consult the ͞Help͟ section of your browser for more information (e.g., Internet Explorer; Google Chrome; Mozilla Firefox; or Apple Safari). You can also manage the use of Flash technologies, including Flash cookies, with the Flash management tools available at Adobe͛s website. If you choose to decline cookies, please note that you may not be able to sign in, customise, or use some features of the Services. For general information about cookies and how to disable them, please visit allaboutcookies.org.

Use of Information Collected

The Training Hub and its associated group of companies uses Data About Visitors, Data About Attendees, and Data About Customers, which may include personal data, to perform the services requested. For example, if you fill out a ͞Contact Me͟ web form, The Training Hub and its associated group of companies will use the information provided to contact you about your interest in the Services.

The Training Hub and its associated group of companies uses Data About Attendees to plan and host corporate events, host online forums and social networks in which event attendees may participate, and populate online profiles for Attendees on the Services.

The Training Hub and its associated group of companies may also use Data About Customers, Data About Visitors, and Data About Attendees for marketing purposes. For example, The Training Hub and its associated group of companies may use information you provide to contact you to further discuss your interest in the Services and to send you information regarding The Training Hub and its associated group of companies, its affiliates, and its partners, such as information about promotions or events.

The Training Hub and its associated group of companies uses Billing Information solely to check financial qualifications and collect payment from prospective Customers and Attendees.

The Training Hub and its associated group of companies uses Website Navigational Information to operate and improve The Training Hub and its associated group of companies websites, to protect The Training Hub and its associated group of companies and third parties, for security, and to prevent fraud and violation of The Training Hub and its associated group of companies applicable agreements. The Training Hub and its associated group of companies may also use Website Navigational Information alone or in combination with Data About Customers and Data About Visitors to provide personalised information about The Training Hub and its associated group of companies.

The Training Hub and its associated group of companies͛ Customers may electronically submit data or information to the Services for hosting purposes. The Training Hub will not review, share, distribute, or reference any such data except as provided in an agreement between The Training Hub and Customer, or as may be required by law.

Information Sharing and Disclosure

We may disclose to and/or share your information with affiliated and non-affiliated third parties in the following circumstances.

a. Consent: If you consent to the disclosure, we may do so.

b. Service Providers: For business purposes, we may provide access to your information to select third parties who perform services for us such as billing, sales, marketing, advertising, market research, fulfilment, data storage, transfer, analysis and processing, analytics, participation in a contest or sweepstakes, and legal services.

c. Other Third Parties: From time to time, The Training Hub and its associated group of companies may partner with other companies to jointly offer products or services. If you purchase or specifically express interest in a jointly-offered product or service from The Training Hub and its associated group of companies, The Training Hub and its associated group of companies may share Data About Customers collected in connection with your purchase or expression of interest with our joint promotion partner(s). If you do not want your information to be shared in this manner, you may email info@thetraininghub.co.uk. However, we do not control our business partners͛ use of the Data About Customers we collect, and their use of the information will be in accordance with their own privacy policies.

d. Data About Attendees: The Training Hub and its associated group of companies does not share Data About Attendees with business partners unless: (i) you specifically opt-in to such sharing via an event registration form; or (ii) you attend a The Training Hub and its associated group of companies event and have your attendee badge scanned by a business partner. If you do not want your information to be shared, you may email legal-privacy@calliduscloud.com. If you choose to share your information with business partners in the manners described above, your information will be subject to the business partners͛ respective privacy policies.

e. Protection of The Training Hub and its associated group of companies and Others: We may disclose any of your information to: (i) comply with legal process; (ii) enforce any agreements that you entered into with us; (iii) respond to claims that any content violates the rights of third parties; (iv) respond to your requests for customer service; and/or (v) the extent necessary for the purposes of the legitimate interests pursued by us or by the third party or parties to whom the data are disclosed, except where such interests are overridden by the interests for fundamental rights and freedoms of the data subjects. We may also disclose information to law enforcement agencies in emergency circumstances, where the disclosure of such information is consistent with the types of emergency disclosures permitted or required by law.

f. Business Transfers: We reserve the right to disclose and transfer all of your information, including, without limitation, your Contact Information, Billing Information, or Optional Information, to a successor (or potential successor) company in connection with a merger, acquisition, or sale of all, or components, of our business, or in connection with due diligence associated with any such transaction

Online Analytics

We may use third-party web analytics services such as Google Analytics. These service providers use Website Navigational Information to help us analyse how users use the Services, including by noting the third-party website from which you arrive. The information collected by the technology (including your IP address) will be disclosed to or collected directly by these service providers, who use the information to evaluate your use of the Services. We also use Google Analytics for certain purposes related to advertising, as described in the following section. To prevent Google Analytics from using your information for analytics, you may install the Google Analytics Opt-Out Browser Add-On by clicking here.

Tailored Advertising

Third parties whose products or services are accessible or advertised via the Services may also place cookies or other tracking technologies on your computer, mobile phone, or other device used to access the Services to collect information about your use of the Services in order to (a) inform, optimise, and serve ads based on past visits to our websites and other sites and (b) report how our advertising impressions, other uses of advertising services, and interactions with these advertising impressions and advertising services are related to the use of our Services. We also allow other third parties (e.g., ad networks and ad servers) to serve tailored ads to you on the Services, and to access their own cookies or other tracking technologies on your computer, mobile phone, or other device you use to access the Services.

We neither have access to, nor does this Policy govern, the use of cookies or other tracking technologies that may be placed on your computer, mobile phone, or other device you use to access the Services by non-affiliated, third-party ad technology, ad servers, ad networks or any other nonaffiliated third parties. Those parties that use these technologies may offer you a way to opt out of ad targeting as described below.

You may receive tailored advertising on your computer or mobile device through a web browser. If you are interested in more information about tailored browser advertising and how you can generally control cookies, you may visit the Network Advertising Initiative͛s Consumer Opt-Out Link, the Digital Advertising Alliance͛s Consumer Opt-Out Link , or the European Interactive Digital Advertising Alliance, ͞Your Online Choices͟ page to opt out of receiving tailored advertising from companies that participate in those programs. To opt out of Google Analytics for Display Advertising or customise Google Display Network ads, you can visit the Google Ads Settings page. Please note that, to the extent advertising technology is integrated into the Services, you may still receive advertisements even if you opt out of tailored advertising. In that case, the ads will just not be tailored to your interests. Also, we do not control any of the above opt-out links and are not responsible for any choices you make using these mechanisms or the continued availability or accuracy of these mechanisms.

Security

We have appropriate physical, electronic, and managerial procedures to safeguard and help prevent unauthorised access and maintain data security of, and to use correctly, the information we collect online. These safeguards vary based on the sensitivity of the information that we collect and store.

Although we take appropriate measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will never be disclosed in a manner that is inconsistent with this Policy.

Communications Preferences

The Training Hub and its associated group of companies offer Visitors, Customers, and Attendees who provide contact information a means to choose how The Training Hub and its associated group of companies with you. You may manage your receipt of marketing and non-transactional communications by clicking on the ͞unsubscribe͟ link located at the bottom of each of The Training Hub and its associated group of companies marketing emails. Additionally, you may send requests to legal-info@thetraininghub.co.uk

Public Forums, Refer a Friend, and Customer Testimonials

The Training Hub and its associated group of companies may provide bulletin boards, blogs, or chat rooms through the Services. Any personal information you choose to submit in such a forum may be read, collected, or used by others who visit these forums, and may be used to send you unsolicited messages. The Training Hub and its associated group of companies are not responsible for the personal information you choose to submit in these forums.

Customers, Visitors, and Attendees may elect to use The Training Hub and its associated group of companies referral program to inform friends about the Services. When using the referral program, The Training Hub requests the friend͛s name and email address. The Training Hub will automatically send the friend a one-time email inviting him or her to visit The Training Hub and its associated group of companies͛ websites. The Training Hub and its associated group of companies do not store this information.

The Training Hub and its associated group of companies post a list of Customers and testimonials on The Training Hub and its associated group of companies͛ websites that contain information such as Customer names and titles. The Training Hub obtains the consent of each Customer prior to posting such information or testimonials.

Linked Sites and Advertisements

The Services may contain links to third-party websites. We are not responsible for the privacy practices or the content of those third-party websites. Any information you provide via those services is subject to the applicable third party privacy policies and is not covered by this Policy.

Children

Our Services do not target and are not intended to attract children under the age of 13. info@thetraininghub.co.uk does not knowingly solicit personal information from children under the age of 13. Should we learn or be notified that we have collected information from users under the age of 13, we will immediately delete such personal information.

How to Contact The Training Hub

If you have any questions, comments, or concerns regarding this Policy or The Training Hub and its associated group of companies͛ privacy practices, they may be submitted via email to info@thetraininghub.co.uk or in writing by addressing your inquiries to:

The Training Hub

Barclay House, 35 Whitworth Street West
Manchester
M1 5NG
Attn: Data Protection Officer

How You Can Access and Update Your Information

You may review and update certain user profile information by logging in, as applicable, to the relevant portions of the Services where such information may be updated, or by contacting legalinfo@thetraininghub.co.uk

Changes to This Policy

The Training Hub and its associated group of companies reserves the right to change this Policy from time to time. Please check this page periodically for changes. If we make any material changes to this Policy, we will provide notification of the material changes to this Policy through The Training Hub and its associated group of companies͛ websites at least thirty (30) days prior to the change taking effect.

This Policy was last modified on February 27, 2018

By visiting and using The Training Hub and associated companies and affiliate’s websites, mobile sites, and/or applications (together, the “Site”), registering to use our services offered through the Site, or providing your personal information to us at our corporate events (the “Services”), you understand that you will be subject to the terms set forth in this notice (“Data Use Notice”).

This Data Use Notice describes how we collect information about you, what we do with that information, and also what controls you have over that information in relation to your use of our Site and Services. Your information will be held and managed by The Training Hub and associated companies and affiliates, acting either as a data controller, or, if you are a customer or end user of The Training Hub and associated companies and affiliates, as a data processor.

Throughout this Data Use Notice, we use ‘plain English’ summaries which are intended to give you guidance about what each section is about.

How we collect your information:

This section gives you more information about what information we collect about you and how we collect it, whether we collect it directly from you or other sources.

When using our Site or the Services, we may collect and process the following information about you:

Information provided directly by you

Information (such as your name, email address, postal address, telephone number and other contact details) that you provide by completing forms on the Site or using the Service, including information about you if you register as a user of the Site or subscribe to a Service, information about you that you upload or submit to the Site or Service, or information you provide to us when requesting information or material from us

Information and other details of any transactions made by you through the Site including but not limited to financial and billing information, including account numbers and other financial-related information provided by you when making transactions through the Site or when using our Services

Information contained in communications you send to us, for example, to report a problem or to submit queries, concerns, or comments regarding the Site (or its content) or the Services

Information from surveys that we may, from time to time, conduct on the Site that you respond to or participate in

Information from any employment materials you send us, for example, a CV, resumé or other details of your employment history

Information about you collected from other sources

We may collect information about you when using the Site and/or our Services:

Automatically-Collected Information .We may automatically collect certain information about the computer or devices that are used to access the Site or use the Services, including mobile devices, through commonly-used information-gathering tools, such as cookies and web beacons. Such information includes standard information from your browser or device (such as browser/device type and language), your Internet Protocol address, and the actions you take on The Training Hub and associated companies and affiliate’s Sites, such as the pages viewed, and the links clicked. We use this information to ensure the proper functioning and security of our Site and Services and to optimize our Site or Services. Our use of cookies to process personal information is explained thoroughly in Section 3 of our Privacy Policy, which you should please read.

Location Information. We may collect information about your location when you access the Site or use our Services through a mobile device. If you do not want to provide us with location-tracking information, you can disable the GPS or other location-tracking functions on your device; provided your device allows you to do this.

Information Collected From Third Parties and Contractors. We may obtain information about you from third parties, such as marketers, partners, researchers, and others. If you access the Site or use the Services through a third-party connection or log-in, you authorize The Training Hub and associated companies and affiliates to collect, store, and use, in accordance with this Data Use Notice, any and all information available to The Training Hub and associated companies and affiliates through the third-party interface.

Aggregate or De-Identified Data. We may aggregate and/or de-identify information collected by the use of the Site or the Services or via other means such as corporate events so that the information is not intended to identify you. This Data Use Notice does not restrict our use or disclosure of aggregated and/or de-identified information.

How we use your information:

Information is collected for the purposes stated in this Data Use Notice and will not be further processed in a manner that is incompatible with those purposes.

We will collect and use your information as described in this Data Use Notice and as permitted by applicable laws, including in circumstances where it is necessary: (i) to provide or fulfil Services requested by or for you; (ii) for the performance of a contract to which you are a party or in order to take steps at your request prior to entering into such a contract; (iii) for compliance with a legal obligation to which we are a subject; (iv) to pursue our legitimate interests; or (v) where you have given us your express consent.

We collect and use your information for the following purposes:

To perform the Services requested by you. For example, if you fill out a “Contact Me” web form, we will use the information provided to contact you about your interest in the Services. This data processing is necessary to provide or fulfil a service requested by or for you.

For marketing purposes. For example, we may use your information to further discuss your interest in the Services and to send you information regarding The Training Hub and associated companies and affiliates and group companies, such as information about promotions, events, products or services. We will only send you marketing communications and updates about our products, services, and events with your prior consent. You can withdraw your consent at any time. Data processing for marketing purposes is a legitimate business interest.
You may manage your receipt of marketing and non-transactional communications by clicking on the “unsubscribe” link located at the bottom of The Training Hub and associated companies and affiliate’s marketing emails. Additionally, you may send a request to info@thetraininghub.co.uk.
You have the right to contact us at any time to object to the further processing of your information for the purposes of direct marketing to you, including any profiling related to such marketing.

For financial and payment purposes. For example, for checking financial qualifications and collect payment from you, where applicable. This data processing is necessary to provide or fulfil a service requested by or for you.

For operating and improving The Training Hub and associated companies and affiliate’s Site and your customer experience. For example, we may collect and analyse data on your use of our website and process it for the purpose of improving our online customer experience. Data collected could include data about your device, such as unique device identifiers, information about your mobile phone or other mobile device(s), browser types, browser language, operating system, and the state or country from which you accessed the Services. Data collected could also include information related to the ways in which you interact with the Services, such as referring and exit pages and URLs, platform type, the number of clicks and domain names. This data allows us to understand our customers, their interaction with our website and improve our website to better serve our customers. We may use third-party analytics providers and technologies, including cookies and similar tools, to assist in collecting this information. Data processing for analytical and operational improvement purposes is a legitimate business interest.

For security purposes. For example, we may use your data to protect The Training Hub and associated companies and affiliates and their third parties against security breaches and to prevent fraud and violation of The Training Hub and associated companies and affiliate’s applicable agreements. Data processing for security purposes is a legitimate business interest.

For hosting purposes. For example, if you are our customer, we may collect and host your data to provide Services to you. If your employer is our customer, we may process your data in accordance with providing Services to them. However, we will not review, share, distribute, or reference any such data except as provided in a services agreement between us and our customer, or as may be required by law. Data processing for the purpose of hosting our Services is a legitimate business interest.

Protection of The Training Hub and associated companies and affiliates. For example, we may disclose your information to: (i) comply with legal obligations; (ii) enforce any agreements that you entered into with us; (iii) respond to claims that any content violates the rights of third parties; (iv) respond to your requests for customer service; and/or (v) the extent necessary for the purposes of the legitimate interests pursued by us or by the third party or parties to whom the data are disclosed, except where such interests are overridden by the interests for fundamental rights and freedoms of the data subjects. We may also disclose information to law enforcement agencies in emergency circumstances, where the disclosure of such information is consistent with the types of emergency disclosures permitted or required by law. This is data processing for compliance with a legal obligation.

Business Transfers. For example, we reserve the right to disclose and transfer all of your information, to a successor (or potential successor) company in connection with a merger, acquisition, or sale of all, or components, of our business, or in connection with due diligence associated with any such transaction. Data processing for this purpose is a legitimate business interest.

Sharing your information:

You have the right to know who we share your information with.

We may share your information with:<

Any of our group affiliates, or to our agents, partners or contractors who assist us in providing the Services we offer through our Site. The assistance provided by our agents, partners or contractors may be related to our marketing activities such as: updating marketing lists, data analytics, advertising, market research, participation in a contest or sweepstakes, and receiving and sending communications. Transactional assistance may also be provided by our agents, partners, or contractors, including: processing transactions, fulfilling requests for information, billing, sales execution, and fulfilment of orders. Other support services provided may include: data storage, transfer, analysis and processing, legal services, providing IT, and in other tasks as requested, from time to time. Our agents, partners and contractors will only use your information to the extent necessary to perform their functions and are subject to contractual restrictions prohibiting them from using your information for any other purpose.
To receive a list of the agents, partners or contractors assisting us in the processing of your information please send your request to info@thetraininghub.co.uk This list may change and will be updated from time to time.

From time to time, The Training Hub and associated companies and affiliates may partner with other companies to jointly offer products or services. If you purchase or specifically express interest in a jointly-offered product or service, The Training Hub and associated companies and affiliates may share information about you collected in connection with your purchase or expression of interest with our joint promotion partner(s). If you do not want your information to be shared in this manner, you may email info@thetraininghub.co.uk However, we do not control our business partners’ use of the information that we share with them about you that we collect, and their use of the information will be in accordance with their own privacy policies.

Public Forums, Refer a Friend, and Customer Testimonials

We may provide bulletin boards, blogs, or chat rooms through the Services. Any information you submit in such a forum may be read, collected, or used by others who visit these forums. We are not responsible for the information you choose to submit in these forums. We are not responsible for the privacy policies or the content of such sites.

You may elect to use our referral program to inform friends about the Services. When using the referral program, The Training Hub and associated companies and affiliates request the friend’s name and email address. The Training Hub and associated companies and affiliates will automatically send the friend a one-time email inviting him or her to visit The Training Hub and associated companies and affiliate’s websites. The Training Hub and associated companies and affiliates do not store this information. The Training Hub and associated companies and affiliates post a list of customers and testimonials on The Training Hub and associated companies and affiliate’s websites that contain information such as the names and titles.

The Training Hub and associated companies and affiliates obtain the consent of the individuals concerned prior to posting such information or testimonials.

Security:

The security of your information is important to us. This section describes the basics of the types of measures we put in place to protect your information.

We have appropriate physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access and maintain data security of, and to use correctly, the information we collect online. These safeguards vary based on the sensitivity of the information that we collect and store. We have implemented procedures designed to limit the dissemination of your information to only such designated staff as are reasonably necessary to carry out the stated purposes we have communicated to you.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your data transmitted to our website and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

Retention:

This section explains how long we will retain your personal information for following termination of our commercial relationship and the reasons for retention.

We will only keep your information as long as it remains necessary for the identified purpose(s) for which it was originally collected and for up to eight (8) years afterwards or otherwise permitted by local laws, or as required for our business operations or by applicable laws.

We may need to retain certain personal information even once a customer account has been closed or deleted to enforce our terms, for fraud prevention, to identify, issue or resolve legal claims and/or for proper record keeping purposes. We may also retain a record of any stated objection by you to receiving our updates for the purpose of ensuring we can continue to respect your wishes and not contact you further. For example, if you request to stop receiving emails from us, we will retain your email address for use on an email “suppression list” to ensure you do not receive further emails, as requested.

All retained information will remain subject to the terms of this Data Use Notice. If you request that your name be removed from our databases, it may not be possible to completely delete all your information due to technological and legal constraints.

Your Rights:

This section provides details about your rights in relation to your personal information.

You may ask us to:

Access all the personal information about you held by us. On request, we will provide you with a copy of this information. We reserve the right to charge a reasonable fee taking into account the administrative costs of providing the information or taking the action requested. You can exercise your right of access to your personal information:

By emailing us at info@thetraininghub.co.uk

By writing to us at the address below.

Please note that we may be required to ask you for further information in order to confirm your identity before we provide the information requested.

Correct or erase your personal information where appropriate. Please note, you may review and update certain user profile information by logging in, as applicable, to the relevant portions of the Services where such information may be updated

Restrict the processing of your personal information whilst we investigate your concern

Where your processing is based on your consent, you have a right to receive your information in a commonly used electronic format or ask we move the data in that format to another provider where your request relates to the data that you gave us direct and where technically possible (data portability)

Withdraw your consent at any time when the processing relies upon consent

If you remain unhappy with a response you receive you can also refer the matter to your data protection supervisory authority (see https://ec.europa.eu/justice/dataprotection/bodies/authorities/index_en.htm).

Linked sites and advertisements

The Site or Services may contain links to third-party websites. We are not responsible for the privacy practices or the content of those third-party websites. Any information you provide via those services is subject to the applicable third-party privacy policies and is not covered by this Data Use Notice.

Children

Our Sites and Services do not target and are not intended to attract children under the age of 13. The Training Hub and associated companies and affiliates do not knowingly solicit personal information from children under the age of 13. Should we learn or be notified that we have collected information from users under the age of 13, we will immediately delete such personal information. If you are under 13 in your country of residence, please ask your parent or guardian to provide their information for you.

How you can access and update your information

You may review and update certain user profile information by logging in, as applicable, to the relevant portions of the Site or Services where such information may be updated, or by contactinginfo@thetraininghub.co.uk.

Changes to this Data Use Notice

The Training Hub and associated companies and affiliates reserve the right to change this Data Use Notice from time to time. Please check this page periodically for changes. If we make any material changes to this Data Use Notice, we will notify you before they take effect either through the Site or by sending you a notification. Any such material changes will only apply to personal information collected after the revised Data Use Notice took effect.

Contact Us:

Have additional privacy questions or need further info? This section is about how to contact us.

If you have any questions, comments, or concerns regarding this Data Use Notice or The Training Hub and associated companies and affiliates’ privacy practices, they may be submitted via email to info@thetraininghub.co.uk , or in writing by addressing your inquiries to:

The Training Hub
35 Whitworth Street West
Manchester
M1 5NG

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Privacy policy

Privacy notice

The purpose of this Privacy Notice is to describe how Global Technology Group Limited, our subsidiaries, and our international branches, ("Global Technology Group Limited," "us," "we," or "our") collects, uses, and shares information about you through our online interfaces (e.g., websites and mobile applications) owned and controlled by us, including but not limited to Global Technology Group Limited (collectively referred to herein as the "Site"). Please read this Privacy Notice carefully to understand what we do. If you do not understand any aspects of our Privacy Notice, please feel free to email us at: support@vocationaltraininghub.com.

Your use of our Site is also governed by our Terms & Conditions. Terms used but not defined in this Privacy Notice can be found in our Terms of Use. Global Technology Group Limited, 125 Deansgate, Manchester, M32JB. If you reside or are located in the European Economic Area ("EEA") Global Technology Group Limited is the data controller of all Personal Data (as defined below) collected via the Site and of certain Personal Data collected from third parties, as set out in this Privacy Notice unless you are part of a degree, certain MasterTrack programs, or certain other circumstances as communicated to you, in which case Global Technology Group Limited is the data processor.

Finding your educational resources

We are a company that helps people and companies find the right education for their needs through online services, conferences, open days, exhibitions, directories and marketing. When you use our services, you share certain information with us. Such information may constitute personal data, i.e., information that concerns you and that can be used to identify you personally. This Privacy Policy explains what personal information we collect, how it is used, who we share the information with and what rights you have regarding your information.

If you do not want to provide personal information with us, an alternative is to provide fictitious information, for example by using a fictitious name when you register. In that case, keep in mind that you must at least provide enough information for us to be able to contact you to send you login details, information about education, learning offers, etc. In order to provide some of our services, it is necessary for us to access your correct personal information.

What information this privacy notice covers

This Privacy Notice covers information we collect from you through our Site. Some of our Site’s functionality can be used without revealing any Personal Data, but for features or Services related to the Content Offerings, Personal Data is required. In order to access certain features and benefits on our Site, you may need to submit, or we may collect, "Personal Data" (i.e., information that can be used to identify you and which may also be referred to as “personally identifiable information” or “personal information”). Personal Data can include information such as your name, email address, IP address, and device identifier, among other things. You are responsible for ensuring the accuracy of the Personal Data you submit to Global Technology Group Limited. Inaccurate information may affect your ability to use the Site, the information you receive when using the Site, and our ability to contact you. For example, your email address should be kept current because that is one of the primary manners in which we communicate with you.

Which personal data do we collect? We collect two types of information:

Our sites and our services are not intended for people under the age of 13, and we will not knowingly collect information about people under the age of 13.

1
Information that you provide to us

2
Information we receive when you use our services

Information that you provide to us

In order for you to be able to use our services, we collect information that you provide to us. For example, most of our services require that you, as a prospective student or training buyer, create an account with us. To create an account with us, you need to fill in your name, telephone number and e-mail address. While you use our services, we also receive additional information from you, for example about what you want to study and where, and any personal information that is written in the chats you participate in. If you contact us, for example via customer services, we also collect information about you that you provide to us and that is needed in order to handle your request.

What you agree to by using our site

We consider that the legal bases for using your personal information as set out in this Privacy Notice are as follows:

1
Our use of your personal information is necessary to perform our obligations under any contract with you (for example, to comply with the Terms of Use of our Site which you accept by browsing our website and/or to comply with our contract to provide Services to you, your academic institution, your employer, or other organisation that may be providing you with access to our Services); or

2
Our use of your personal information is necessary for complying with our legal obligations; or

3
Use of your personal information is necessary for our legitimate interests or the legitimate interests of others. Our legitimate interests are to:

run, grow and develop our business;

operate our Site and provide our Services;

select appropriately skilled and qualified suppliers;

build relationships with partners and academic institutions;

carry out research and statistical analysis;

carry out marketing and business development;

for internal administrative and auditing purposes

to inform you about other services that we feel would benefit you whether from our group of companies or an external organisation

4
Consent, to send you certain communications or where you submit certain information to us, or where required to rely upon consent by local law.

Which legal basis applies to a specific activity will depend on the type of personal information used and the context in which it is being used.

If we rely on our (or another party’s) legitimate interests for using your personal information, we will undertake a balancing test to ensure that our (or the other party’s) legitimate interests are not outweighed by your interests or fundamental rights and freedoms which require protection of the personal information.

We may process your personal information in some cases for marketing purposes on the basis of your consent (which you may withdraw at any time as described below).

If we rely on your consent for us to use your personal information in a particular way, but you later change your mind, you may withdraw your consent by visiting your profile page and clicking the box to remove consent and we will stop doing so. If you withdraw your consent, this may impact the ability for us to provide some of our Services to you.

Finding your educational resources

When you use our services, we collect information about which service you have used, how you have used it and when you have been logged in. We can, for example, see which of our websites you have visited and which education providers or education programs and subjects you have registered an interest in. This is in order to be able to provide you with information about education programs within your areas of interest but also to be able to give you a better user experience.

We can also see what kind of device - computer, mobile, tablet, etc. - that you have used and information from the device itself such as IP address, language settings, browser settings, time zone, operating system, platform, screen resolution and geographical location. We only use the information from your device to create analytics. The information is not used at the individual level or together with other data that allows the information to be linked to a unique person.

Like most online services and mobile apps, we use cookies that are stored locally on your device when you visit our websites. For example, we use cookies so that you do not have to log in again every time you visit us. For more information on this, see below under the section on cookies.

What information we collect

We gather the following types of information about users through the Site:

1

Information relating to your use of our site

When users come to our Site, we may track, collect, and aggregate information indicating, among other things, which pages of our Site were visited, the order in which they were visited, when they were visited, and which hyperlinks were clicked. We also collect information from the URLs from which you linked to our Site. Collecting such information may involve logging the IP address, operating system, and browser software used by each user of the Site. We may be able to determine from an IP address a user’s Internet Service Provider and the geographic location of their point of connectivity. Location data may be used to route your traffic to the nearest regional server to reduce latency and improve your experience. We may also use cookies and web beacons when you visit our Site. For more information on our use of cookies and web beacons, please refer to our Cookies Policy.

2

Personal data provided directly by you or via third parties

Subject to these Terms and our policies (including the Acceptable Use Policy, Honor Code, course-specific eligibility requirements, and other terms), we grant you a limited, personal, non-exclusive, non-transferable, and revocable licence to use our Services. You may download content from our Services only for your personal, non-commercial use, unless you obtain our written permission to otherwise use the content. You also agree that you will create, access, and/or use only one user account, unless expressly permitted by Global Technology Group Limited, and you will not share access to your account or access information for your account with any third party. Using our Services does not give you ownership of or any intellectual property rights in our Services or the content you access.

3

Account registration

If you register for an account on our Site, you may be required to provide us with certain Personal Data such as your name and email address. You may also voluntarily provide us with additional

4

Updates

Global Technology Group Limited may offer you the ability to receive updates either via email or by posting on portions of the Site only accessible to registered users. In order to subscribe to these Services, you may be required to provide us with Personal Data such as your name and email address.

5

Forums

Global Technology Group Limited may offer public forums from time to time (the "Forums") where you can share comments and thoughts. In order to participate in the Forums, you may be required to register with us and/or provide us with Personal Data such as your name and email address. Please keep in mind that information you post or make available in Forums will be publicly available. You should not include any personal information or other information of a personal or sensitive nature, whether relating to you or another person, in a Forum post.

6

Participation In Content Offerings

Global Technology Group Limited offers users the opportunity to participate in Content Offerings on or through the Site. If you desire to participate in a Content Offering, you will be asked to provide us with certain information necessary to conduct such a Content Offering. This information may include, among other things, your name and email address.

If you participate in a Content Offering, we may collect certain user-generated content, such as assignments you submit, peer-graded assignments, and peer grading feedback. We also collect course data, such as responses to in-video quizzes, standalone quizzes, exams, and surveys. You should not include any Personal Data or other information of a personal or sensitive nature, whether relating to you or another person, on assignments, exams, or surveys, except for information required to participate in or submit such assignments, exams, or surveys.

Identity Verification. Global Technology Group Limited may offer you the ability to verify your identity for select Services. In order to enrol for these Services, you may be required to provide us or our third-party identity verification vendor with Personal Data such as your name, address, date of birth, a headshot taken using a webcam, and a photo identification document. Additionally, if you apply for financial aid in connection with these Services, you may be required to provide information regarding your income.

Communications with Global Technology Group Limited. We may receive Personal Data when you send us an email message or otherwise contact us.

Third Party Sites. We may receive Personal Data when you access or log-in to a third party site, e.g., Facebook, from our Sites. This may include the text and/or images of your Personal Data available from the third party site.

Surveys. We may receive Personal Data when you provide information in response to a survey operated by us or a Content Provider.

Partner sites. Partner sites providing Content Offering-related tools and services to Global Technology Group Limited users may collect nonfinancial individual-level user data regarding the individual’s use of that partner site while the partner sites provide those services to Global Technology Group Limited. The partner sites may share that data with Global Technology Group Limited for the purpose of improving our Services, the partner site’s services, and the individual’s education experience. This data includes information such as the amount of time spent on the partner site and pages viewed.

carry out marketing and business development;

for internal administrative and auditing purposes

Third Party Payment Processing. Global Technology Group Limited provides you with the ability to pay for Content Offerings and other Services using a credit card or other methods through a third party payment processing service provider. Please note that our service provider – not Global Technology Group Limited – collects and processes your financial information.

How we use the information

Information relating to your use of our Site. We use information relating to your use of the Site to build higher quality, more useful Services by performing statistical analyses of the collective characteristics and behaviour of our users, and by measuring demographics and interests regarding specific areas of our Site. We may also use:

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Personally Identifiable Information provided directly by you or via third parties. Except as set forth in this Privacy Notice or as specifically agreed to by you, Global Technology Group Limited will not disclose any of your Personal Data. In addition to the other uses set forth in this Privacy Notice, we may disclose and otherwise use Personal Data as described below.

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Providing the Site and our Services. We use Personal Data which you provide to us in order to allow you to access and use the Site and in order to provide any information, products, or Services that you request from us.

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Technical support and security. We may use Personal Data to provide technical support to you, where required, and to ensure the security of our Services and the Site.

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Updates. We use Personal Data collected when you sign-up for our various email or update services to send you the messages in connection with the Site or Content Offerings. We may also archive this information and/or use it for future communications with you, where we are legally entitled to do so.

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Forums. You should not post any personally identifiable information or other information of a personal or sensitive nature, whether relating to you or another person, within a Forum post. If you choose to post personally identifiable information, such personally identifiable information may be collected during your use of the Forums. We may publish this information via extensions of our platform that use third-party services, like mobile applications. We reserve the right to reuse Forum posts that contain personally identifiable information in future versions of the Content Offerings, and to enhance future Content Offerings. We may archive this information and/or use it for future communications with you and/or your designee(s), and/or provide it to the Content Provider, business partners, or the instructor(s) associated with the courses you have taken. We may also use or publish posts submitted on the Forums without using personally identifiable information.

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Participation in content offerings. We use the Personal Data that we collect from you when you participate in a Content Offering through the Site for processing purposes, including but not limited to tracking attendance, progress, and completion of the Content Offerings. We may also share your Personal Data and your performance in a given Content Offering with the instructor or instructors who taught it, with teaching assistants or other individuals designated by the instructor or instructors to assist with the creation, modification, or operation of the Content Offering, and with the Content Provider(s) with which they are affiliated. We may also use the information generated when taking a Content Offering or using the Services for predictive analysis of your performance in the Content Offerings. Also, we may archive this information and/or use it for future communications with you, where we are legally entitled to do so.

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Identity Verification. For Services that require identity verification, we may use the Personal Data that we collect for verifying your identity, and for authenticating that submissions made on the Site were made by you. This service may be provided through a third-party identity verification vendor. Your photo identification document will be deleted after successful verification of your profile information.

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Communications with or from Global Technology Group Limited. When you send us an email message or otherwise contact us, we may use the information provided by you to respond to your communication and/or as described in this Privacy Notice. We may also archive this information and/or use it for future communications with you where we are legally entitled to do so. Where we send you emails, we may track the way that you interact with these emails (such as when you open an email or click on a link inside an email). We use this information for the purposes of optimising and better tailoring our communications to you.

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Communications with Global Technology Group Limited Business Partners. We may share your Personal Data with Content Providers and other business partners of Global Technology Group Limited so that Content Providers and other business partners may share information about their products and services that may be of interest to you where they are legally entitled to do so.

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Research. We may share general course data (including quiz or assignment submissions, grades, and forum discussions), information about your activity on our Site, and demographic data from surveys operated by us with our Content Providers and other business partners so that our Content Providers and other business partners may use the data for research related to online education.

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Disclosure to Global Technology Group Limited Operations and Maintenance Contractors. We use various service providers, vendors, and contractors (collectively, "Contractors") to assist us in providing our Services to you. Our Contractors may have limited access to your Personal Data in the course of providing their products or services to us, so that we in turn can provide our Services to you. These Contractors may include vendors and suppliers that provide us with technology, services, and/or content related to the operation and maintenance of the Site or the Content Offerings. Access to your Personal Data by these Contractors is limited to the information reasonably necessary for the Contractor to perform its limited function for us.

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Government Authorities; Legal Rights and Actions. Global Technology Group Limited may share your Personal Data with various government authorities in response to subpoenas, court orders, or other legal processes; to establish or exercise our legal rights or to protect our property; to defend against legal claims; or as otherwise required by law. In such cases we reserve the right to raise or waive any legal objection or right available to us. We also may share your Personal Data when we believe it is appropriate to investigate, prevent, or take action regarding illegal or suspected illegal activities; to protect and defend the rights, property, or safety of Global Technology Group Limited, the Site, our users, customers, or others; and in connection with our Terms of Use and other agreements.

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Disclosure to Acquirers. Global Technology Group Limited may disclose and/or transfer your Personal Data to an acquirer, assignee or other successor entity in connection with a sale, merger, or reorganisation of all or substantially all of the equity, business, or assets of Global Technology Group Limited to which your Personal Data relates.

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e-Readers. If we receive any Personal Data related to the extent to which you use designated e-Readers or other devices to access Global Technology Group Limited materials, we may archive it, and use it for research, business, or other purposes.

How long do we save your personal data?

Your personal data will not be stored for longer than is necessary with regards to the purposes of the processing. We have internal routines that ensure this and we make sure to delete personal data no later than two years after you have used our services. Some information may need to be stored longer if required by law, for example, the Accounting Act that requires that you save data for seven to eight years.

Your rights

You have certain rights regarding our processing of your personal data. Contact us if you want to exercise any of your rights. You will find our contact information at the bottom.

You have the right to know if we process personal data about you. If we do so, you also have the right to receive information free of charge about what data we process and certain information about the processing. You also have the right to receive a copy of the information we process about you. Under certain conditions, you also have the right to obtain your personal data electronically in order to be able to use them elsewhere. This is called data portability.

If any of the information we process about you is incorrect or incomplete, you have the right to have that information corrected or supplemented.

We also use third-party cookies to, for example, conduct market research and measure data traffic on our websites, provide advertisements to you and to improve the functionality of our websites.

Under certain conditions, you have the right to have your personal data deleted, for example if we no longer need the data for the purpose for which we collected it. You may also, under certain conditions, request that we limit the processing of your data to passive storage. For example, if you have requested correction, you can request that the processing be limited while we investigate whether the information is incorrect.

In cases where your personal data is processed on the basis of a balance of interests or consent, you have the right to object to the processing. If you object, we will, under certain conditions, cease our processing of your personal data. The Data Inspectorate is the supervisory authority for our processing of your personal data. If you are dissatisfied with our processing of your personal data, you have the right to contact the Data Inspectorate directly.

Cookies

When you use our websites, information is collected via various forms of tracking techniques, such as so-called cookies. A cookie is a small file that is downloaded to a device (such as a computer or mobile phone) that stores the information so that our websites can recognize you as a returning visitor and adapt your experience of our services. The information collected using cookies may sometimes contain personal information. We use cookies for other purposes, for example to be able to provide our services and measure and analyze the traffic on our websites.

Some cookies are necessary for you to be able to use our websites. This applies, for example, to information about your settings that shows us how the services and content of a website should be displayed in your browser.

We also use cookies in order for us to be able to adapt our services as well as possible based on your use, what information you have provided, what choices you make when you visit different pages on our websites and to ensure that you receive information that is relevant to you. We also use cookies to gather statistics and analyze usage.

We also use third-party cookies to, for example, conduct market research and measure data traffic on our websites, provide advertisements to you and to improve the functionality of our websites.

You can choose to disable or block cookies through settings in your browser. Doing so may result in some services not being provided.

Contact Us

Global Technology Group Limited and address Global Technology Group Limited, 125 Deansgate, Manchester, M3 2BY is responsible for personal data and thus responsible for the processing of your personal data. Contact us at support@vocationaltraininghub.com if you have any questions about this information or other questions about our personal data processing.

You can also visit www.vocationaltraininghub.com to find more information about us. This Privacy Policy applies to all our websites.

Last updated: 5 July 2022

Changing our privacy notice

Please note that we review our privacy practices from time to time, and that these practices are subject to change. Any change, update, or modification will be effective immediately upon posting on our Site. We will notify you of any material change to this Privacy Notice by posting a notice on our Site’s homepage for a reasonable period of time following such update or by sending an email to the email address associated with your user account, and by changing the effective date (located at the top and bottom of this page). Be sure to return to this page periodically to ensure familiarity with the most current version of this Privacy Notice.

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Cookies

Cookies Policy

Global Technology Group Limited ("us", "we", or "our") uses cookies on affiliated websites (collectively the "Site").

Our Cookies Policy explains what cookies are, how we use cookies, how third-parties we partner with may use cookies on the Site, and your choices regarding cookies. Please read this Cookies Policy in conjunction with our privacy policy, which sets out additional details on how we use personally identifiable information and your various rights.

What are cookies?

Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows the Site or a third-party to recognize you and make your next visit easier and the Site more useful to you. Essentially, cookies are a user’s identification card for the Global Technology Group Limited servers. Web beacons are small graphic files linked to our servers that allow us to track your use of our Site and related functionalities. Cookies and web beacons allow Global Technology Group Limited to serve you better and more efficiently, and to personalise your experience on our Site.

Cookies can be "persistent" or "session" cookies.

How Global Technology Group Limited uses cookies

When you use and access the Site, we may place a number of cookies files in your web browser.

Global Technology Group Limited uses or may use cookies and/or web beacons to help us determine and identify repeat visitors, the type of content and sites to which a user of our Site links, the length of time each user spends at any particular area of our Site, and the specific functionalities that users choose to use. To the extent that cookies data constitutes personally identifiable information, we process such data as set out in our Privacy Notice.

We use both session and persistent cookies and weuse different types of cookies to run the Site:

Essential Cookies

Necessary for the operation of the Site. We may use essential cookies to authenticate users, prevent fraudulent use of user accounts, or offer Site features.

Analytical/performance Cookies

Allow us to recognize and count the number of visitors and see how visitors move around the Site when using it. This helps us improve the way the Site works.

Functionality Cookies

Used to recognise you when you return to the Site. This enables us to personalise our content for you, greet you by name, and remember your preferences (for example, your choice of language or region).

Targeting Cookies

Record your visit to the Site, the pages you have visited, and the links you have followed. We will use this information to make the Site and the content more relevant to your interests. We may also share this information with third parties for this purpose.

Third-party cookies

Tracking Cookies

Follow on-site behaviour and tie it to other metrics allowing better understanding of usage habits.

Partner Cookies

Provide marketing conversion metrics to our partners so they can optimise their paid marketing efforts.

Optimization Cookies

Allow real-time tracking of user conversion from different marketing channels to evaluate their effectiveness.

What are your choices regarding cookies?

If you'd like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser. You can also use the “Manage Preferences” link in the “How Global Technology Group Limited uses cookies” section above to change your settings. Global Technology Group Limited does not currently recognize do-not-track signals from your web browser.

Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use some or all of the features we offer. You may not be able to log in, store your preferences, and some of our pages might not display properly.

English law requires us to let you know how we respond to web browser Do Not Track (DNT) signals. Because there is currently no industry or legal standard for recognizing or honouring DNT signals, we do not respond to them at this time.

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Terms & Conditions

Terms & Condition of use

Thank you for using Global Technology Group Limited.

Global Technology Group Limited offers products and services provided by Global Technology Group Limited. These Terms of Use ("Terms") govern your use of our website, apps, and other products and services ("Services"). As some of our Services may be software that is downloaded to your computer, phone, tablet, or other device,you agree that we may automatically update this software, and that these Terms will apply to such updates. Please read these Terms carefully, and contact us if you have any questions, requests for information, or complaints. By clicking “I accept” (or for those who have not yet created an account, by using our Services), you agree to be bound by these Terms, including the policies referenced in these Terms. By using our Services, you agree to be bound by these Terms, including the policies referenced in these Terms.

These terms include an arbitration agreement and class action waiver that apply to all claims brought against Global Technology Group Limited. Please read them carefully; they affect your legal rights. The terms of the arbitration agreement and class action waiver shall not apply if unenforceable under the laws of the country in which you reside.

Using Global Technology Group Limited

Who may use our services

You may use our Services only if you can form a binding contract with Global Technology Group Limited, and only in compliance with these Terms and all applicable laws. When you create your Global Technology Group Limited account, and subsequently when you use certain features, you must provide us with accurate and complete information, and you agree to update your information to keep it accurate and complete. Any individual under the age of 16 must be supported by a parent, guardian or teacher.

Our license to you

Subject to these Terms and our policies (including the Acceptable Use Policy, Honor Code, course-specific eligibility requirements, and other terms), we grant you a limited, personal, non-exclusive, non-transferable, and revocable licence to use our Services. You may download content from our Services only for your personal, non-commercial use, unless you obtain our written permission to otherwise use the content. You also agree that you will create, access, and/or use only one user account, unless expressly permitted by Global Technology Group Limited, and you will not share access to your account or access information for your account with any third party. Using our Services does not give you ownership of or any intellectual property rights in our Services or the content you access.

What you agree to by using our site

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Changes to content offerings

Global Technology Group Limited offers courses and content ("Content Offerings") from various reputable sources. While we seek to provide world-class Content Offerings from our Content Providers, unexpected events do occur. Global Technology Group Limited reserves the right to cancel, interrupt, reschedule, or modify any Content Offerings, or change the point value or weight of any assignment, quiz, or other assessment, either solely, or in accordance with Content Provider instructions. Content Offerings are subject to the Disclaimers and Limitation of Liability sections below.

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No academic credit

Global Technology Group Limited does not grant academic credit for the completion of Content Offerings. Unless otherwise explicitly indicated by a credit-granting institution, participation in or completion of Content Offerings does not confer any academic credit. Even if credit is awarded by one institution, there is no presumption that other institutions will accept that credit. You agree not to accept credit for completing a Content Offering unless you have earned a course certificate or other equivalent documentation of your completion of the Content Offering. Global Technology Group Limited, instructors, and the associated Content Providers have no obligation to have Content Offerings recognized by any educational institution or accreditation organisation.

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Disclaimer of learner-content provider relationship

Except as described in the Degree, MasterTrack, and University Certificate Programs section below, nothing in these Terms or otherwise with respect to your participation in any Content Offerings by Content Providers: (a) establishes any relationship between you and any Content Provider; (b) enrols or registers you in any Content Provider institution, or in any Content Offering offered by any Content Provider institution; or (c) entitles you to use the resources of any Content Provider institution beyond participation in the Content Offering.

Your content

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User Content

The Services enable you to share your content, such as homework, quizzes, exams, projects, other assignments you submit, posts you make in the forums, and the like ("User Content"), with Global Technology Group Limited, instructors, and/or other users. You retain all intellectual property rights in, and are responsible for, the User Content you create and share. User Content does not include course content or other materials made available on or placed on to the Global Technology Group Limited platform by or on behalf of Content Providers or their instructors using the Services or Content Offerings. As between Global Technology Group Limited and Content Providers, such Content Offerings are governed by the relevant agreements in place between Global Technology Group Limited and Content Providers.

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How Global Technology Group Limited and others may use user content

To the extent that you provide User Content, you grant Global Technology Group Limited a fully-transferable, royalty-free, perpetual, sublicensable, non-exclusive, worldwide licence to copy, distribute, modify, create derivative works based on, publicly perform, publicly display, and otherwise use the User Content. This licence includes granting Global Technology Group Limited the right to authorise Content Providers to use User Content with their registered students, on-campus learners, or other learners independent of the Services. Nothing in these Terms shall restrict other legal rights Global Technology Group Limited may have to User Content, for example under other licences. We reserve the right to modify or remove content or individuals should a breach of our terms occur.

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Feedback

We welcome your suggestions, ideas, comments, and other feedback regarding the Services ("Feedback"). By submitting any Feedback, you grant us the right to use the Feedback without any restriction or any compensation to you. By accepting your Feedback, Global Technology Group Limited does not waive any rights to use similar or related Feedback previously known to Global Technology Group Limited, developed by our employees, contractors, or obtained from other sources.

Security

We care about the security of our users. While we work to protect the security of your account and related information, Global Technology Group Limited cannot guarantee that unauthorised third parties will not be able to defeat our security measures. Please notify us immediately of any compromise or unauthorised use of your account by emailing support@vocationaltraininghub.com or submitting via our site contact us form.

Third party content

Through the Services, you will have the ability to access and/or use content provided by instructors, other users, and/or other third parties and links to websites and services maintained by third parties. Global Technology Group Limited cannot guarantee that such third party content, in the Services or elsewhere, will be free of material you may find objectionable or otherwise inappropriate or of malware or other contaminants that may harm your computer, mobile device, or any files therein. Global Technology Group Limited disclaims any responsibility or liability related to your access or use of, or inability to access or use, such third party content

Copyright and trademark

Global Technology Group Limited respects the intellectual property rights of our users, Content Providers, and other third parties and expects our users to do the same when using the Services. We have adopted and implemented the Global Technology Group Limited Copyright and Trademark Policy below in accordance with applicable law.

Education research

Global Technology Group Limited is committed to advancing the science of learning and teaching, and records of your participation in courses may be used for education research. In the interest of this research, you may be exposed to variations in the Content Offerings. Research findings will typically be reported at the aggregate level. Your personal identity will not be publicly disclosed in any research findings without your express consent.

Paid services from Global Technology Group Limited

Global Technology Group Limited offers paid Services (e.g., course certificates for certain courses) for a fee. Unless otherwise stated, all fees are quoted in UK sterling. You are responsible for paying all fees charged by or for Global Technology Group Limited and applicable taxes in a timely manner with a payment mechanism associated with the applicable paid Services. If your payment method fails or your account is past due, we may collect fees using other collection mechanisms. Fees may vary based on your location and other factors, and Global Technology Group Limited reserves the right to change any fees at any time at its sole discretion. Any change, update, or modification will be effective immediately upon posting through the relevant Services. Refunds may be available for paid Services as described in our Refund Policy below.

Degree & Diplomas

The Services may allow you to enrol in Degree, MasterTrack, and University Certificate programs or similar programs offered by our Content Providers on the Global Technology Group Limited platform. Our Content Providers serve as the distance education providers of these programs and determine admissions, refund, and graduation or completion policies and requirements. Nothing in these Terms shall restrict the applicability to you of any institutional policies established by our Content Provider in connection with these programs (e.g., student codes of conduct); such policies shall supplement these Terms and to the extent there is a conflict between such policies and these Terms, as between you and our Content Provider, our Content Provider’s policies shall govern.

Depending on the program, tuition and fee payments for these programs may be collected by Global Technology Group Limited or our Content Partners. If your payment method fails or your account is past due, we or our Content Partners may collect tuition and fees using other collection mechanisms. Tuition and fees may vary based on your location and other factors, and Global Technology Group Limited and its Content Partners reserve the right to change any tuition and fees for future semesters or equivalent payment periods at their sole discretion. Refunds may be available for paid Services as described in our Refund Policy below. You are encouraged to research and consider whether the tuition and fees required for Content Offerings align with your professional and financial goals.

Professional licensure, certification, and job requirements for various professions may vary in each state and country, and job requirements may vary by employer. Global Technology Group Limited does not guarantee licensure, certification or qualification for any profession or job on the basis of your completion of a Content Offering on Global Technology Group Limited. You are advised to research, understand and comply with the requirements in the applicable state and/or country in which you work or i ntend to work, and to investigate whether the Content Offering in which you intend to enrol meets your academic and/or professional needs before enrolling.

Modifying or terminating our services

We are constantly changing and improving our Services. We may add or remove functions, features, or requirements, and we may suspend (to the extent allowed by applicable law) or stop part of our Services altogether. Accordingly, Global Technology Group Limited may terminate your use of any Service for any reason. If your use of a paid Service is terminated, a refund may be available under our Refund Policy. We may not be able to deliver the Services to certain regions or countries for various reasons, including due to applicable export control requirements or internet access limitations and restrictions from governments. None of Global Technology Group Limited, its Content Providers and instructors, its contributors, sponsors, and other business partners, and their employees, contractors, and other agents (the "Global Technology Group Limited Parties") shall have any liability to you for any such action. You can stop using our Services at any time, although we'll be sorry to see you go.

Disclaimers

To the maximum extent permitted by law, the services and all included content are provided on an "as is" basis without warranty of any kind, whether express or implied. The Global Technology Group Limited parties specifically disclaim any and all warranties and conditions of merchantability, fitness for a particular purpose, and non-infringement, and any warranties arising out of course of dealing or usage of trade. Global Technology Group Limited parties further disclaim any and all liability related to your access or use of the services or any related content. You acknowledge and agree that any access to or use of the services or such content is at your own risk.

Limitation of liability

To the maximum extent permitted by law, Global Technology Group Limited parties shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from: (a) your access to or use of or inability to access or use the services; (b) any conduct or content of any party other than the applicable Global Technology Group Limited party, including without limitation, any defamatory, offensive, or illegal conduct; or (c) unauthorised access, use, or alteration of your content or information. In no event shall Global Technology Group Limited aggregate liability for all claims related to the services exceed twenty pounds sterling or the total amount of fees received by Global Technology Group Limited from you for the use of paid services during the past six months, whichever is greater.

You acknowledge and agree that the disclaimers and the limitations of liability set forth in this terms of use reflect a reasonable and fair allocation of risk between you and the Global Technology Group Limited parties, and that these limitations are an essential basis to Global Technology Group Limited ability to make the services available to you on an economically feasible basis.

You agree that any cause of action related to the services must commence within one (1) year after the cause of action accrues. Otherwise, such cause of action is permanently barred.

Export controls

Except as provided below, the Services are managed by Global Technology Group Limited, which is located in the UK. You agree that these Terms will be governed by the laws of the country you reside. In the event of any dispute related to these Terms that is not subject to binding arbitration, you and Global Technology Group Limited will submit to the personal jurisdiction of an exclusive venue in a court located in and serving your location as the legal forum for any such dispute.

To the extent you are located in the European Union or the United Kingdom, the Services are managed by Global Technology Group Limited. You agree that these Terms will be governed by the laws of the UK, excluding its conflicts of law provisions.

This section shall not deprive you of any mandatory consumer protections under the law of the country to which we direct Services to you, where you have your habitual residence.

Indemnification

You agree to indemnify, defend, and hold harmless the Global Technology Group Limited Parties from any and all claims, liabilities, expenses, and damages (to the extent attributable to you under the applicable law), including reasonable solicitor fees and costs, made by any third party related to: (a) your use or attempted use of the Services in violation of these Terms; (b) your violation of any law or rights of any third party; or (c) User Content, including without limitation any claim of infringement or misappropriation of intellectual property or other proprietary rights.

Governing law and venue

Except as provided below, the Services are managed by Global Technology Group Limited, which is located in the UK. You agree that these Terms will be governed by the laws of the country you reside. In the event of any dispute related to these Terms that is not subject to binding arbitration, you and Global Technology Group Limited will submit to the personal jurisdiction of an exclusive venue in a court located in and serving your location as the legal forum for any such dispute.

To the extent you are located in the European Union or the United Kingdom, the Services are managed by Global Technology Group Limited. You agree that these Terms will be governed by the laws of the UK, excluding its conflicts of law provisions.

This section shall not deprive you of any mandatory consumer protections under the law of the country to which we direct Services to you, where you have your habitual residence.

Binding arbitration and class action waiver

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You and Global Technology Group Limited agree to submit to binding arbitration any and all disputes, claims, or controversies of any kind, whether based on statute, regulation, constitution, common law, equity, or any other legal basis or theory, and whether pre-existing, present, or future, that arise out of or relate to our Services, these Terms, and/or any other relationship or dispute between you and us, including without limitation (i) the scope, applicability, or enforceability of these Terms and/or this arbitration provision, and (ii) relationships with third parties who are not parties to these Terms or this arbitration provision to the fullest extent permitted by applicable law (each a “ Claim,” and collectively the “ Claims ” ).

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Any and all Claims shall be submitted for binding arbitration in accordance with the Consumer Arbitration Rules of the American Arbitration Association (the “ AAA Rules ” ), as amended, in effect at the time arbitration is initiated. The AAA Rules are available online at www.adr.org, and are hereby incorporated by reference. In the event of any inconsistency between this arbitration provision and the AAA Rules, such inconsistency shall be resolved in favour of this provision. If you decide to initiate arbitration, you agree to pay the initiation fee of £200 (or the amount otherwise required by the AAA Rules), and we agree to pay the remaining arbitration initiation fee and any additional deposit required by AAA to initiate your arbitration. We will pay the costs of the arbitration proceeding, including the arbitrator’s fees; however, other fees, such as attorney’s fees and expenses of travel to the arbitration, shall be paid in accordance with the AAA Rules and applicable law. We will pay all costs associated with any arbitration that we commence. A single, neutral arbitrator selected in accordance with the AAA Rules shall decide all Claims.

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The arbitrator shall be an active member in good standing of the bar for any state in the continental United States and shall be either actively engaged in the practice of law for at least five years or a retired judge. The arbitrator shall honour claims of privilege recognized at law. Unless inconsistent with applicable law, and except as otherwise provided herein, each party shall bear the expense of its respective attorney, expert, and witness fees, regardless of which party prevails in the arbitration. Any arbitration proceedings shall be conducted in the federal judicial district of your residence, and you will be given the opportunity to attend the proceeding and be heard. The arbitrator’s decision will be final and binding upon the parties and may be enforced in any country or state that has jurisdiction. You and we agree that the arbitration shall be kept confidential and that the existence of the proceeding and any element of it (including, without limitation, any pleadings, briefs or other documents submitted or exchanged and any testimony or other oral submissions and awards) will not be disclosed beyond the arbitration proceedings, except as may lawfully be required in judicial proceedings relating to the arbitration or by applicable disclosure rules and regulations of governmental agencies.

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Neither you nor Global Technology Group Limited may act as a class representative, nor participate as a member of a class of claimants, with respect to any Claim. The Claims may not be arbitrated on a class or representative basis. The arbitrator can decide only your and/or Global Technology Group Limited individual Claims. The arbitrator may not consolidate or join the claims of other persons or parties who may be similarly situated. Accordingly, you and we agree that the AAA Supplementary Rules for Class Arbitrations do not apply to our arbitration. This arbitration provision and the procedures applicable to the arbitration contemplated by this provision are governed by the Federal Arbitration Act, notwithstanding any state law that may be applicable.

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This arbitration agreement does not preclude you or us from seeking action by federal, state, or local government agencies. You and we also have the right to exercise self-help remedies, such as set-off, or to bring qualifying claims in small claims court so long as the matter remains in such court and advances only on an individual (non-class, non-representative) basis. In addition, you and we retain the right to apply to any court of competent jurisdiction for provisional or ancillary relief, including pre-arbitral attachments or preliminary in junctions, and any such request shall not be deemed incompatible with any of these Terms, nor a waiver of the right to have disputes submitted to arbitration as provided in this provision.

6

A court may sever any portion of this Binding Arbitration and Class Action Waiver Section that it finds to be unenforceable, except for the prohibitions on any Claim being handled on a class or representative basis, and the remaining portions of this arbitration provision will remain valid and enforceable. No waiver of any provision of this Section will be effective or enforceable unless recorded in a writing signed by the party waiving such a right or requirement. Such a waiver shall not waive or affect any other portion of these Terms.

7

This binding arbitration and class action waiver section limits certain rights, including the right to maintain a court action, the right to a jury trial, the right to participate in any form of class or representative claim, and the right to engage in discovery except as provided in the aaa rules. Other rights that you or Global Technology Group Limited would have in court also may not be available in arbitration.

General terms

Revisions to the Terms

We reserve the right to revise the Terms at our sole discretion at any time. Any revisions to the Terms will be effective immediately upon posting by us. For any material changes to the Terms, we will take reasonable steps to notify you of such changes, via a banner on the website, email notification, another method, or combination of methods. In all cases, your continued use of the Services after publication of such changes, with or without notification, constitutes binding acceptance of the revised Terms

Severability; Waiver

If it turns out that a particular provision of these Terms is not enforceable, this will not affect any other terms. If you do not comply with these Terms, and we do not take immediate action, this does not indicate that we relinquish any rights that we may have (such as taking action in the future).

Content Providers

Our Content Providers and integrated service providers are third party beneficiaries of the Terms and may enforce those provisions of the Terms that relate to them.

Account deletion

All free company accounts will be archived if they have not been logged into for 75 days.

All paid accounts will be archived if they have not been logged into for 120 days. Accounts with a live subscription (or mandatory bundle) will be archived 120 days after the product has expired.

All learner accounts will be switched to an individual account. Any training that was free at the time of allocation, or was allocated using credits, will remain in place.

Any learner account that has not been logged into for 120 days will be archived.

Archived accounts can be automatically reactivated by logging back in - allowing a learner to complete any training and access any unused credits.

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Terms & Conditions

Terms & Condition of use

Thank you for using Global Technology Group Limited.

Global Technology Group Limited offers products and services provided by Global Technology Group Limited. These Terms of Use ("Terms") govern your use of our website, apps, and other products and services ("Services"). As some of our Services may be software that is downloaded to your computer, phone, tablet, or other device, you agree that we may automatically update this software, and that these Terms will apply to such updates. Please read these Terms carefully, and contact us if you have any questions, requests for information, or complaints. By clicking “I accept” (or for those who have not yet created an account, by using our Services), you agree to be bound by these Terms, including the policies referenced in these Terms. By using our Services, you agree to be bound by these Terms, including the policies referenced in these Terms.

These terms include an arbitration agreement and class action waiver that apply to all claims brought against Global Technology Group Limited. Please read them carefully; they affect your legal rights. The terms of the arbitration agreement and class action waiver shall not apply if unenforceable under the laws of the country in which you reside.

Using Global Technology Group Limited

Who may use our services

You may use our Services only if you can form a binding contract with Global Technology Group Limited, and only in compliance with these Terms and all applicable laws. When you create your Global Technology Group Limited account, and subsequently when you use certain features, you must provide us with accurate and complete information, and you agree to update your information to keep it accurate and complete. Any individual under the age of 16 must be supported by a parent, guardian or teacher.

Our license to you

Subject to these Terms and our policies (including the Acceptable Use Policy, Honor Code, course-specific eligibility requirements, and other terms), we grant you a limited, personal, non-exclusive, non-transferable, and revocable licence to use our Services. You may download content from our Services only for your personal, non-commercial use, unless you obtain our written permission to otherwise use the content. You also agree that you will create, access, and/or use only one user account, unless expressly permitted by Global Technology Group Limited, and you will not share access to your account or access information for your account with any third party. Using our Services does not give you ownership of or any intellectual property rights in our Services or the content you access.

What you agree to by using our site

Changes to content offerings

Global Technology Group Limited offers courses and content ("Content Offerings") from various reputable sources. While we seek to provide world-class Content Offerings from our Content Providers, unexpected events do occur. Global Technology Group Limited reserves the right to cancel, interrupt, reschedule, or modify any Content Offerings, or change the point value or weight of any assignment, quiz, or other assessment, either solely, or in accordance with Content Provider instructions. Content Offerings are subject to the Disclaimers and Limitation of Liability sections below.

No academic credit

Global Technology Group Limited does not grant academic credit for the completion of Content Offerings. Unless otherwise explicitly indicated by a credit-granting institution, participation in or completion of Content Offerings does not confer any academic credit. Even if credit is awarded by one institution, there is no presumption that other institutions will accept that credit. You agree not to accept credit for completing a Content Offering unless you have earned a course certificate or other equivalent documentation of your completion of the Content Offering. Global Technology Group Limited, instructors, and the associated Content Providers have no obligation to have Content Offerings recognized by any educational institution or accreditation organisation.

Disclaimer of learner-content provider relationship

Except as described in the Degree, MasterTrack, and University Certificate Programs section below, nothing in these Terms or otherwise with respect to your participation in any Content Offerings by Content Providers: (a) establishes any relationship between you and any Content Provider; (b) enrols or registers you in any Content Provider institution, or in any Content Offering offered by any Content Provider institution; or (c) entitles you to use the resources of any Content Provider institution beyond participation in the Content Offering.

Your content

User Content

The Services enable you to share your content, such as homework, quizzes, exams, projects, other assignments you submit, posts you make in the forums, and the like ("User Content"), with Global Technology Group Limited, instructors, and/or other users. You retain all intellectual property rights in, and are responsible for, the User Content you create and share. User Content does not include course content or other materials made available on or placed on to the Global Technology Group Limited platform by or on behalf of Content Providers or their instructors using the Services or Content Offerings. As between Global Technology Group Limited and Content Providers, such Content Offerings are governed by the relevant agreements in place between Global Technology Group Limited and Content Providers.

How Global Technology Group Limited and others may use user content

To the extent that you provide User Content, you grant Global Technology Group Limited a fully-transferable, royalty-free, perpetual, sublicensable, non-exclusive, worldwide licence to copy, distribute, modify, create derivative works based on, publicly perform, publicly display, and otherwise use the User Content. This licence includes granting Global Technology Group Limited the right to authorise Content Providers to use User Content with their registered students, on-campus learners, or other learners independent of the Services. Nothing in these Terms shall restrict other legal rights Global Technology Group Limited may have to User Content, for example under other licences. We reserve the right to modify or remove content or individuals should a breach of our terms occur.

Feedback

We welcome your suggestions, ideas, comments, and other feedback regarding the Services ("Feedback"). By submitting any Feedback, you grant us the right to use the Feedback without any restriction or any compensation to you. By accepting your Feedback, Global Technology Group Limited does not waive any rights to use similar or related Feedback previously known to Global Technology Group Limited, developed by our employees, contractors, or obtained from other sources.

Refund Policy

All refunds are at our discretion and are subject to none of the purchased product being used.

Payment Terms

You agree to pay for all fees up front unless 30-day payment terms have been agreed.

Should you choose a payment option, we will apply a £50 administration fee per month. This will be added to the overall invoice at the stage of sign-off.

Invoices can be split over any period of time, subject to a £50 administrative charge per invoice. Each invoice must be £1000 plus VAT or higher. If the invoice value is lower than £1000 plus VAT, the per-credit price per invoice will be based on the number of credits purchased per month. Each invoice will still be subject to the £50 per invoice administrative charge.

Payment of an invoice rendered to the client by TTH Group Ltd is to be paid strictly within 30 calendar days of the date of the invoice. If payment is made within 30 days, you will be in receipt of the payment discount, which is included in your invoice.

If payment is not received within the agreed timeframes, the full list price will be applied, and you will be charged 8% plus the Bank of England base rate, including any incurred costs from any external agencies.

The director of the company is to abide by a personal guarantee and will be made liable for the invoice debt should the business not pay the invoice on time.

Security

We care about the security of our users. While we work to protect the security of your account and related information, Global Technology Group Limited cannot guarantee that unauthorised third parties will not be able to defeat our security measures. Please notify us immediately of any compromise or unauthorised use of your account by emailing support@vocationaltraininghub.com or submitting via our site contact us form.

Third party content

Through the Services, you will have the ability to access and/or use content provided by instructors, other users, and/or other third parties and links to websites and services maintained by third parties. Global Technology Group Limited cannot guarantee that such third party content, in the Services or elsewhere, will be free of material you may find objectionable or otherwise inappropriate or of malware or other contaminants that may harm your computer, mobile device, or any files therein. Global Technology Group Limited disclaims any responsibility or liability related to your access or use of, or inability to access or use, such third party content

Copyright and trademark

Global Technology Group Limited respects the intellectual property rights of our users, Content Providers, and other third parties and expects our users to do the same when using the Services. We have adopted and implemented the Global Technology Group Limited Copyright and Trademark Policy below in accordance with applicable law.

Education research

Global Technology Group Limited is committed to advancing the science of learning and teaching, and records of your participation in courses may be used for education research. In the interest of this research, you may be exposed to variations in the Content Offerings. Research findings will typically be reported at the aggregate level. Your personal identity will not be publicly disclosed in any research findings without your express consent.

Paid services from Global Technology Group Limited

Global Technology Group Limited offers paid Services (e.g., course certificates for certain courses) for a fee. Unless otherwise stated, all fees are quoted in UK sterling. You are responsible for paying all fees charged by or for Global Technology Group Limited and applicable taxes in a timely manner with a payment mechanism associated with the applicable paid Services. If your payment method fails or your account is past due, we may collect fees using other collection mechanisms. Fees may vary based on your location and other factors, and Global Technology Group Limited reserves the right to change any fees at any time at its sole discretion. Any change, update, or modification will be effective immediately upon posting through the relevant Services. Refunds may be available for paid Services as described in our Refund Policy below.

Degree & Diplomas

The Services may allow you to enrol in Degree, MasterTrack, and University Certificate programs or similar programs offered by our Content Providers on the Global Technology Group Limited platform. Our Content Providers serve as the distance education providers of these programs and determine admissions, refund, and graduation or completion policies and requirements. Nothing in these Terms shall restrict the applicability to you of any institutional policies established by our Content Provider in connection with these programs (e.g., student codes of conduct); such policies shall supplement these Terms and to the extent there is a conflict between such policies and these Terms, as between you and our Content Provider, our Content Provider’s policies shall govern.

Depending on the program, tuition and fee payments for these programs may be collected by Global Technology Group Limited or our Content Partners. If your payment method fails or your account is past due, we or our Content Partners may collect tuition and fees using other collection mechanisms. Tuition and fees may vary based on your location and other factors, and Global Technology Group Limited and its Content Partners reserve the right to change any tuition and fees for future semesters or equivalent payment periods at their sole discretion. Refunds may be available for paid Services as described in our Refund Policy below. You are encouraged to research and consider whether the tuition and fees required for Content Offerings align with your professional and financial goals.

Professional licensure, certification, and job requirements for various professions may vary in each state and country, and job requirements may vary by employer. Global Technology Group Limited does not guarantee licensure, certification or qualification for any profession or job on the basis of your completion of a Content Offering on Global Technology Group Limited. You are advised to research, understand and comply with the requirements in the applicable state and/or country in which you work or intend to work, and to investigate whether the Content Offering in which you intend to enrol meets your academic and/or professional needs before enrolling.

Modifying or terminating our services

We are constantly changing and improving our Services. We may add or remove functions, features, or requirements, and we may suspend (to the extent allowed by applicable law) or stop part of our Services altogether. Accordingly, Intellectual H oldings may terminate your use of any Service for any reason. If your use of a paid Service is terminated, a refund may be available under our Refund Policy. We may not be able to deliver the Services to certain regions or countries for various reasons, including due to applicable export control requirements or internet access limitations and restrictions from governments. None of Global Technology Group Limited, its Content Providers and instructors, its contributors, sponsors, and other business partners, and their employees, contractors, and other agents (the "Global Technology Group Limited Parties") shall have any liability to you for any such action. You can stop using our Services at any time, although we'll be sorry to see you go.

Disclaimers

To the maximum extent permitted by law, the services and all included content are provided on an "as is" basis without warranty of any kind, whether express or implied. The Global Technology Group Limited parties specifically disclaim any and all warranties and conditions of merchantability, fitness for a particular purpose, and non-infringement, and any warranties arising out of course of dealing or usage of trade. Global Technology Group Limited parties further disclaim any and all liability related to your access or use of the services or any related content. You acknowledge and agree that any access to or use of the services or such content is at your own risk.

Limitation of liability

To the maximum extent permitted by law, Global Technology Group Limited parties shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from: (a) your access to or use of or inability to access or use the services; (b) any conduct or content of any party other than the applicable Global Technology Group Limited party, including without limitation, any defamatory, offensive, or illegal conduct; or (c) unauthorised access, use, or alteration of your content or information. In no event shall Global Technology Group Limited aggregate liability for all claims related to the services exceed twenty pounds sterling or the total amount of fees received by Global Technology Group Limited from you for the use of paid services during the past six months, whichever is greater.

You acknowledge and agree that the disclaimers and the limitations of liability set forth in this terms of use reflect a reasonable and fair allocation of risk between you and the Global Technology Group Limited parties, and that these limitations are an essential basis to Global Technology Group Limited ability to make the services available to you on an economically feasible basis.

You agree that any cause of action related to the services must commence within one (1) year after the cause of action accrues. Otherwise, such cause of action is permanently barred.

Export controls

Except as provided below, the Services are managed by Global Technology Group Limited, which is located in the UK. You agree that these Terms will be governed by the laws of the country you reside. In the event of any dispute related to these Terms that is not subject to binding arbitration, you and Global Technology Group Limited will submit to the personal jurisdiction of an exclusive venue in a court located in and serving your location as the legal forum for any such dispute.

To the extent you are located in the European Union or the United Kingdom, the Services are managed by Global Technology Group Limited. You agree that these Terms will be governed by the laws of the UK, excluding its conflicts of law provisions.

This section shall not deprive you of any mandatory consumer protections under the law of the country to which we direct Services to you, where you have your habitual residence.

Indemnification

You agree to indemnify, defend, and hold harmless the Global Technology Group Limited Parties from any and all claims, liabilities, expenses, and damages (to the extent attributable to you under the applicable law), including reasonable solicitor fees and costs, made by any third party related to: (a) your use or attempted use of the Services in violation of these Terms; (b) your violation of any law or rights of any third party; or (c) User Content, including without limitation any claim of infringement or misappropriation of intellectual property or other proprietary rights.

Governing law and venue

Except as provided below, the Services are managed by Global Technology Group Limited, which is located in the UK. You agree that these Terms will be governed by the laws of the country you reside. In the event of any dispute related to these Terms that is not subject to binding arbitration, you and Global Technology Group Limited will submit to the personal jurisdiction of an exclusive venue in a court located in and serving your location as the legal forum for any such dispute.

To the extent you are located in the European Union or the United Kingdom, the Services are managed by Global Technology Group Limited. You agree that these Terms will be governed by the laws of the UK, excluding its conflicts of law provisions.

This section shall not deprive you of any mandatory consumer protections under the law of the country to which we direct Services to you, where you have your habitual residence.

Binding arbitration and class action waiver

You and Global Technology Group Limited agree to submit to binding arbitration any and all disputes, claims, or controversies of any kind, whether based on statute, regulation, constitution, common law, equity, or any other legal basis or theory, and whether pre-existing, present, or future, that arise out of or relate to our Services, these Terms, and/or any other relationship or dispute between you and us, including without limitation (i) the scope, applicability, or enforceability of these Terms and/or this arbitration provision, and (ii) relationships with third parties who are not parties to these Terms or this arbitration provision to the fullest extent permitted by applicable law (each a “ Claim,” and collectively the “ Claims ” ).

Any and all Claims shall be submitted for binding arbitration in accordance with the Consumer Arbitration Rules of the American Arbitration Association (the “ AAA Rules ” ), as amended, in effect at the time arbitration is initiated. The AAA Rules are available online at www.adr.org, and are hereby incorporated by reference. In the event of any inconsistency between this arbitration provision and the AAA Rules, such inconsistency shall be resolved in favour of this provision. If you decide to initiate arbitration, you agree to pay the initiation fee of £200 (or the amount otherwise required by the AAA Rules), and we agree to pay the remaining arbitration initiation fee and any additional deposit required by AAA to initiate your arbitration. We will pay the costs of the arbitration proceeding, including the arbitrator’s fees; however, other fees, such as attorney’s fees and expenses of travel to the arbitration, shall be paid in accordance with the AAA Rules and applicable law. We will pay all costs associated with any arbitration that we commence. A single, neutral arbitrator selected in accordance with the AAA Rules shall decide all Claims.

The arbitrator shall be an active member in good standing of the bar for any state in the continental United States and shall be either actively engaged in the practice of law for at least five years or a retired judge. The arbitrator shall honour claims of privilege recognized at law. Unless inconsistent with applicable law, and except as otherwise provided herein, each party shall bear the expense of its respective attorney, expert, and witness fees, regardless of which party prevails in the arbitration. Any arbitration proceedings shall be conducted in the federal judicial district of your residence, and you will be given the opportunity to attend the proceeding and be heard. The arbitrator’s decision will be final and binding upon the parties and may be enforced in any country or state that has jurisdiction. You and we agree that the arbitration shall be kept confidential and that the existence of the proceeding and any element of it (including, without limitation, any pleadings, briefs or other documents submitted or exchanged and any testimony or other oral submissions and awards) will not be disclosed beyond the arbitration proceedings, except as may lawfully be required in judicial proceedings relating to the arbitration or by applicable disclosure rules and regulations of governmental agencies.

Neither you nor Global Technology Group Limited may act as a class representative, nor participate as a member of a class of claimants, with respect to any Claim. The Claims may not be arbitrated on a class or representative basis. The arbitrator can decide only your and/or Global Technology Group Limited individual Claims. The arbitrator may not consolidate or join the claims of other persons or parties who may be similarly situated. Accordingly, you and we agree that the AAA Supplementary Rules for Class Arbitrations do not apply to our arbitration. This arbitration provision and the procedures applicable to the arbitration contemplated by this provision are governed by the Federal Arbitration Act, notwithstanding any state law that may be applicable.

This arbitration agreement does not preclude you or us from seeking action by federal, state, or local government agencies. You and we also have the right to exercise self-help remedies, such as set-off, or to bring qualifying claims in small claims court so long as the matter remains in such court and advances only on an individual (non-class,non-representative) basis. In addition, you and we retain the right to apply to any court of competent jurisdiction for provisional or ancillary relief, including pre-arbitral attachments or preliminary in junctions, and any such request shall not be deemed incompatible with any of these Terms, nor a waiver of the right to have disputes submitted to arbitration as provided in this provision.

A court may sever any portion of this Binding Arbitration and Class Action Waiver Section that it finds to be unenforceable, except for the prohibitions on any Claim being handled on a class or representative basis, and the remaining portions of this arbitration provision will remain valid and enforceable. No waiver of any provision of this Section will be effective or enforceable unless recorded in a writing signed by the party waiving such a right or requirement. Such a waiver shall not waive or affect any other portion of these Terms.

This binding arbitration and class action waiver section limits certain rights, including the right to maintain a court action, the right to a jury trial, the right to participate in any form of class or representative claim, and the right to engage in discovery except as provided in the aaa rules. Other rights that you or Global Technology Group Limited would have in court also may not be available in arbitration.

General terms

Revisions to the Terms

We reserve the right to revise the Terms at our sole discretion at any time. Any revisions to the Terms will be effective immediately upon posting by us. For any material changes to the Terms, we will take reasonable steps to notify you of such changes, via a banner on the website, email notification, another method, or combination of methods. In all cases, your continued use of the Services after publication of such changes, with or without notification, constitutes binding acceptance of the revised Terms

Severability; Waiver

If it turns out that a particular provision of these Terms is not enforceable, this will not affect any other terms. If you do not comply with these Terms, and we do not take immediate action, this does not indicate that we relinquish any rights that we may have (such as taking action in the future).

Content Providers

Our Content Providers and integrated service providers are third party beneficiaries of the Terms and may enforce those provisions of the Terms that relate to them.

Account deletion

All free company accounts will be archived if they have not been logged into for 75 days.

All paid accounts will be archived if they have not been logged into for 120 days. Accounts with a live subscription (or mandatory bundle) will be archived 120 days after the product has expired.

All learner accounts will be switched to an individual account. Any training that was free at the time of allocation, or was allocated using credits, will remain in place.

Any learner account that has not been logged into for 120 days will be archived.

Archived accounts can be automatically reactivated by logging back in - allowing a learner to complete any training and access any unused credits.

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Privacy Policy

New rights for ‘Data Subjects’

Under the GDPR 2018, anyone who has data held by an organisation is a ‘data subject,’ and will have more rights regarding how their data is held, used and disposed of. The Training Hub Group Ltd has updated our Terms and Conditions and Privacy Policy to comply with the GDPR and the Data Protection Act 2018 and the new rights listed below.

• The right to be informed - Data subjects must be told what personal data is being held, what it is being used for and why.

• The right of access - Data subjects are allowed to see what data of theirs is being processed upon request. The need for care and professionalism in all record keeping whether digital or manual is vital as the subject could ask to see everything that is being held on them at any time.

• The right of rectification - If personal data held by organisations is incorrect; they have an obligation to change it.

• The right to erasure - Data subjects can demand that personal data held about them is erased where there is no compelling reason for its continued processing.

• The right to data portability - At the data subject’s request their data must be moved to another processor.

• The right to object - If a data subject does not like the way their data is being used they can request that the use is stopped, and that must happen unless there is an overriding legitimate reason to continue using it.

• Rights in relation to automated decision-making or profiling - Data subjects can demand that a human review any decision made by software alone.

The Training Hub Group - Privacy Policy

This privacy policy is for The Training Hub Group Ltd (‘our’, ‘we’, ‘us’) registered company number 11345276 with registered address 281 Palatine Road, Manchester, M22 4ET

In compliance with UK and European data protection regulations, this privacy policy explains what personal information we collect from you when you visit our website or are a recipient of our services.

The Training Hub Group Ltd is committed to processing personal information about its customers in ways that comply with its legal and

We respect and value the privacy of everyone who enquires or purchasesour servicesand will only collect and use information in ways that are useful to you and in a manner consistent with your rights and our obligations under the law.What

What is this Privacy Policy for?

The policy sets out how we use personal data.

The Training Hub Groupwill not share your data with any other third party. We will, from time to time, contact you about our service and any changes or additions to your e-learning courses.

Data collection

The Training Hub Groupmay collect personal information which we receive when you:

• use our website

• access a free trial

• use our live chat service

• contact us or

• purchase or are a recipient of our services.

We may collect the following types of information:

your name, address, email address, telephone number(s) and other contact details

information required to provide you with a service, and details of our services that you have used

your company’s name, your position in the company; the company’s address, company’s email address and telephone number

your payment information such as credit or debit card details and bank account details.

Appropriate firewall technology is usedwithinto prevent unauthorised access. All personal data is backed up daily, and archives are stored off-site in a secure location.

We are committed to keeping your information up to date as far as is reasonably possible. However, if you believe that we have made an error, then please contact us as we have outlined below and we will use reasonable endeavours to correct.

How do we useyour data?

As a customer

The customer organisation data (organisation name, address, URL and key business and contact information) will be stored securely on The Training Hub Group’s Customer Relationship Management (CRM) system for the purpose of managing the relationship and service, ensuring satisfaction and awareness of products and developments.

The organisation’s individual learner data (first/last name and email) will be stored on The Training Hub Group’s Learner Management System (LMS) to enable learners to access the online learning service, complete courses, answer questionnaires, access resources, record learning progress and download personalised certificates.

The Training Hub Groupwill invite customers to renew their service before the serviceexpiry date. If the organisation chooses not to renew the service, access to thepaidcourses and will no longer be availablebut you will still have access to free courses via The Big Initiative. Three months after the contract expiry date has passed, ifno service renewal has been agreed –we will:

• Retain the organisation financial transactional details, in line with HMRC’s legal retention requirements.

• Retain the organisation data and key contact details on the CRM system.

• Continue to keep the organisation updated about essential safeguarding and duty of care matters and products, whereby organisations will be given the opportunity to ‘opt-out’ if they wish.

An individual learner can request that The Training Hub Groupdeletes any personal data and training history.

Children

Our Sites and Services do not target and are not intended to attract children under the age of 10.

The Training Hub and associated companies do not knowingly solicit personalInformation from children under the age of 10. Should we learn or be notified that we have collected information from users under the age of 10, we will immediately delete such personal information. If you are under 10in your country of residence, please ask your parent or guardian to provide their information for you.

For marketing purposes

We may contact you for marketing purposes if you have consented to receive marketing information, if you have made an enquiry regarding The Training Hub Groupservices, or if it has been identified that The Training Hub Groupservices may be of legitimateinterest to you. We do not use your data in away you would find intrusive or which could cause harm, and you have the right to stop us from contacting you for marketing purposes at any time. Please email support@vocationaltraininghub.com

We use your information to:

• to provide you with information about the products/services we offer

• to assist you in answering any questions or queries you may have submitted

• to send newsletters where you have asked for them

Keeping your information safe and secure

The Training Hub GroupLearning Ltd is committed to keeping customers’ personal information secure to protect it from being inappropriately or accidentally accessed, used,shared or destroyed, and against it being lost.

Subject Access Requests

Under the GDPR, individuals can ask for confirmation that their data is being processed and access it. The Training Hub Groupreserves the right to make a reasonable charge for the information where a request is manifestly unfounded or excessive, particularly if it is repetitive. Once an individual’s identity is verified, The Training Hub Groupwill endeavour to respond without delay, and within the one month specified by law.

Third party access

Access to your personal information is only allowed when required by law, we do not, and will never, sell or share your personal information with third parties.

Our Service Providers

This includes external third-party service providers, such as accountants, auditors, experts, lawyers and other outside professional advisors; IT systems, support and hosting service providers; printing, advertising, marketing outsourced service providers that assist us in carrying out business activities. All our systems are located within the UK or EEA

How long do we keep personal information?

We will only retain customers’ personal information for as long as it needs it to carry out a particular purpose or meet a particular obligation.

Email Newsletter

The TrainingHub Groupoperates an email newsletter programme through the website, used to inform subscribers about products and services we supply through the website. You can also manage your subscriptions if you write to us.

Email marketing campaigns sent to you byus may contain tracking facilities within the actual email. Your activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity, other activity around how you access and view the emails and tracking with the aim of improving your experience and how we present our email newsletter going forward.

This information may be usedto refine future email campaigns and supply you with more relevant content based on your activity.

You will be able to unsubscribe from an email newsletter from us by clicking the applicable unsubscribe link in our email –or other instructions provided by us in the email.

Online Chat

We use a chat function on the TheTraining Hub Groupwebsite. All information handled by our chat client is considered private and protected by the highest levels of security. Non-public information is not stored in its database. All chat sessions and user data are maintained and archived on secure servers.Access to your chat data is password protected and passwords are account specific.

Use of Website Cookies

This website uses cookies to improve your experience when visiting the website. Cookies are small files saved to your device that track, save andstore information about your interactions with and usage of the website. This allows the website, through its server to provide you with a tailored experience within this website.

If you don’t want cookies to be stored on your device, you should make thenecessary changes to your device or the relevant browsers or apps. Please note that if you disable cookies, some services or website functionality may not be available.

We use the following cookies:

• Essential cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, and to use online forms.

• Analytical cookies. This website uses Google Analytics tracking software to better understand how you use it. This software will save a cookie to your device in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can readGoogle's privacy policy herefor further information.

• Marketing cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences. These cookies also record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website, the advertising displayed on it and communications sent more relevant to your interests.

By continuing to use this site, you are accepting our use of these cookies that make advertising and communications more relevant to you and your interests, and further help us to improve the site.

Other cookies may be stored on your device by external vendors when this website uses referral programs, sponsored links or adverts. These cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected without your consent.

Links to other websites

Our website may contain links to other websites of interest. However, you should note that we do not have any control over these other websites. Once you have used any of these links to leave our site, therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting these sites and such sites are not governed by this privacy statement.

Social Media Platforms

We participate with social media platforms subject to their privacy policies and terms.

You should use social media platforms wisely and communicate/engage upon them with due care and caution in regard to your own personal data. We will not request personal data through social media platforms. If you want to discuss something of a sensitive nature, then please use a more appropriate channel such as a telephone call or email.

This website may use social sharing buttons which help share web content directly from web pages to social media platforms. You should use these buttons with care. Note that the social media platform may track and save your request to share a web page through your social media platform account.

Shortened Links in Social Media

We share web links on social mediapages. Sometimes, these links can be shortened. These shortened URLs or even the displayed URL can be hacked or otherwise changed against our wishes to divert you to another site.We are not responsible if you are redirected to the incorrect site.

Changes to our Privacy Policy:

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated in September 2019

How to contact us:

You can contact us via :
Email: support@vocationaltraininghub.com
Address: 125 Deansgate, Manchester, M3 2BY
Write to Us:Vocational Training Hub Group, 18 –22 Mosley Street, Manchester, M2 3AG

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As you are allocating courses to all your learners this may take around 1 minute to allocate,
please do not refresh or click on the back button